The ASQ Quality Improvement Pocket Guide: Basic History, Concepts, Tools, and Relationships

ASQ Quality Press
2
Free sample

This pocket guide is designed to be a quick, on-the-job reference for anyone interested in making their workplace more effective and efficient. It will provide a solid initial overview of what “quality” is and how it could impact you and your organization. Use it to compare how you and your organization are doing things, and to see whether what’s described in the guide might be useful.

The tools of quality described herein are universal. People across the world need to find better, more effective ways to improve the creation and performance of products and services. Since organizational and process improvement is increasingly integrated into all areas of an organization, everyone must understand the basic principles of process control and process improvement. This succinct and concentrated guide can help.

Unlike any other pocket guide on the market, included throughout are direct links to numerous free online resources that not only go deeper but also to show these concepts and tools in action: case studies, articles, webcasts, templates, tutorials, examples from the ASQ Service Division’s Service Quality Body of Knowledge (SQBOK), and much more. This pocket guide serves as a gateway into the wealth of peerless content that ASQ offers.

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About the author

Grace L. Duffy, MBA, CLSSMBB, provides services in organizational and process improvement, leadership, quality, customer service, and teamwork. She designs and implements effective systems for business and management success. Her clients include government, healthcare, public health, education, manufacturing, services, and not-for-profit organizations. Grace is author or coauthor of The Quality Improvement Handbook, The Executive Guide to Improvement and Change, Executive Focus: Your Life and Career, The Public Health Quality Improvement Handbook, and Quality Function Deployment, Lean-Six Sigma Applications in Public Health, Modular Kaizen: Dealing with Disruptions, and Tools and Applications for Creating and Sustaining Healthy Teams. She holds a master’s degree in business administration from Georgia State University and a bachelor’s degree in archaeology and anthropology from Brigham Young University. She is an ASQ certified manager of quality/organizational excellence, certified quality improvement associate, and certified quality auditor. Grace is a certified Lean-Six Sigma Master Black Belt and manager of process improvement. She is an ASQ fellow and past vice president of ASQ.

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Additional Information

Publisher
ASQ Quality Press
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Published on
Nov 4, 2013
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Pages
141
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ISBN
9780873898539
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Language
English
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Genres
Business & Economics / Industrial Management
Business & Economics / Management
Business & Economics / Management Science
Business & Economics / Organizational Behavior
Business & Economics / Statistics
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Content Protection
This content is DRM protected.
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Read Aloud
Available on Android devices
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Eligible for Family Library

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