Kramer begins with a detailed presentation of the central Buddhist teaching of the Four Noble Truths seen through an interpersonal lens. Because dukkha (suffering or unsatisfactoriness) is often most forcefully felt in our relations with others, interpersonal relationships are a wonderfully useful place to practice. He breaks the Noble Truths down into component parts to observe how they manifest particularly in relationship to others, using examples from his own life and practice, as well as from his students’. He then goes on to present the practice as it’s taught in his workshops and retreats. There are a few basic steps to the practice, deceptively simple to describe: (1) pause, (2) relax, (3) open, (4) trust emergence, (5) listen deeply, and (6) speak the truth.
The sequence begins following a period of meditation, and includes periods of speaking, listening, and mutual silence. Kramer includes numerous examples of people’s experience with the practice from his retreats, and shows how the insight gained from the techniques can be brought into real life. More than just testimonials for how well the practice "works," the personal stories demonstrate the problems that arise, the different routes the practice can follow, and the sometimes surprising insights that are gained.