James E. Lukaszewski , ABC, APR, Fellow PRSA, is a globally recognized master practitioner of the modern discipline of crisis communication, a field he helped pioneer and continues to shape. Lukaszewski was recently named among the Top 100 Thought Leaders in Trustworthy Business Behavior for 2013 by Trust Across America. He is profiled in Living Legends of American Public Relations; listed in Corporate Legal Times as one of "28 Experts to Call When All Hell Breaks Loose"; and cited in PR Week as one of 22 "crunch-time counselors who should be on the speed dial in a crisis."
Penn State University invited Lukaszewski to speak as one of three panelists on the topic of "Integrity in Times of Crisis" during its Bronstein Lecture in Ethics and Public Relations in February 2013. In April 2014, he was recognized by the Minnesota Chapter of Public Relations Society of America with the Donald G. Padilla Distinguished Practitioner Award for his role as a PR educator, ethicist, and ambassador.
His latest book, Lukaszewski on Crisis Communication was selected by Soundview Executive Book Summaries as one of "30 Best Business Books of 2013" and was featured as a book summary, author interview, webinar, and video training course.
Lukaszewski has spent four decades advising, coaching, and counseling the men and women who run very large corporations and organizations to get through and resolve extraordinary problems and critical high-profile circumstances. He counsels companies facing serious internal and external problems involving: activist counteraction; community conflict and grassroots campaigns; corporate relations failures; reputational threats; employee relationship building; ethics/integrity/ compliance; litigation visibility; Web-based attacks; and threats to corporate survival.His broad-based experience ranges from media-initiated investigations to product recalls and plant closings, from criminal litigation to takeovers. He is frequently retained by senior management to directly intervene and manage the resolution of corporate problems and bad news. The situations he helps resolve often involve conflict, controversy, community action, or activist opposition.Almost half of his practice involves civil and criminal litigation.
Lukaszewski is a teacher, thinker, coach, and trusted advisor with the unique ability to help executives look at problems from a variety of sensible, constructive, principled perspectives. He teaches clients how to take highly focused, ethically appropriate action. He has personally counseled, coached, and guided thousands of executives in organizations large and small from many cultures representing government; the military and defense industry; the agriculture, banking, computer, financial, food processing, health care, insurance, paper, real estate development, and telecommunications industries; cooperatives; trade and professional associations; and non-profit agencies.
As a coach to many CEOs, Lukaszewski frequently helps prepare spokespersons for crucial public appearances, local and network news interviews, including 20-20, 60 Minutes, Dateline NBC, and Nightline, and for financial analysts meetings, and legislative and congressional testimony. He also provides personal coaching for executives in trouble, or facing career-defining problems and succession issues.
A prolific author, Lukaszewski has written hundreds of articles and monographs and six books, including the popular Why Should the Boss Listen to You? He is also a lecturer (corporate, college and university); trainer (his popular PRSA and IABC seminars/webinars have been attended by thousands); counselor; and public speaker.He is an editorial board member of most of the important journals and serial publications in the field of Public Relations.
An accredited member of the International Association of Business Communicators (ABC) and the Public Relations Society of America (APR), Lukaszewski is also a member of the PRSA's College of Fellows (Fellow PRSA); Board of Ethics & Professional Standards; a member of ASIS International, where he serves on the Crisis Management and Business Continuity Council. He has lectured annually at the U.S. Marine Corp's East Coast Commander's Media Training Symposium since 1987. Lukaszewski received his BA in 1974 from Metropolitan State University in Minnesota.He is a former deputy commissioner of the Minnesota Department of Economic Development and assistant press secretary to former Minnesota Governor Wendell Anderson. He founded Minnesota-based Media Information Systems Corporation in 1978.
Prior to founding The New York based Lukaszewski Group Inc. in 1989, he was senior vice president and director of Executive Communication Programs for Georgeson & Company and a partner with Chester Burger Company, both in New York City. In 2011, he joined St. Paul-based Risdall Public Relations as president of its Lukaszewski Group Division. Risdall is ranked as the third largest PR firm in Minnesota and 182 out of the top 250 U.S. local firms ranked by the Holmes report.
Showing you how to take your business from reactive to proactive and improve performance, No Boundaries provides a vendor-neutral guide on how your company can use workforce management systems to improve productivity and profits. Drawing upon years of experience implementing these systems, author Lisa Disselkamp offers numerous case studies illustrating how organizations have used workforce management systems to solve their business problems and discusses:How the latest software uses data from time and attendance to create real time visibility into employee activity and cost Developments in labor management technology that can mitigate the challenges faced by employers in every industry and public sector Using labor data to achieve financial goals and maximize profits Using workforce management technology to enhance operations, quality, compliance, and employee satisfaction and retention Adding value to data through integration with other key business information How to build a business case and gain internal support for an investment in time and labor management technology Guide to selecting and installing time and labor systems
This book bridges the gap between what business leaders understand about their business and what they have yet to learn about this technology. The author introduces the concept of Mission Based Configuration, showing companies how to apply time and labor systems to their business needs to save time and money. The use of technology offers an effective tool to manage budgets, meet strategic targets, and channel decision-making toward best practices. No Boundaries reveals how your business can win the race for profits and productivity.
The subject of crisis communication has evolved from a public relations paradigm of reactive image control to an examination of both internal and external communication, which requires proactive as well as reactive planning. There are many challenges in this text, for crisis communication involves more than case analysis; students must examine theories and then apply these principles. This text prepares students by:
Providing a theoretical framework for understanding crisis communication
Examining the recommendations of academics and practitioners
Reviewing cases that required efficient communication during crises
Describing the steps and stages for crisis communication planning
Crisis Communicationis a highly readable blend of theory and practice that provides students with a solid foundation for effective crisis communication.
Saying the right thing the right way can make the difference between sealing the deal or losing the account, getting a promotion, or getting a pink slip. It’s essential to be pitch perfect—to get the right message across to the right person at the right time. In Pitch Perfect, Bill McGowan shows you how to craft the right message and deliver it using the right language—both verbal and nonverbal.
Pitch Perfect teaches you how to overcome common communication pitfalls using McGowan’s simple Principles of Persuasion, which are highly effective and easy to learn, implement, and master. With Pitch Perfect you can harness the power of persuasion and have people not only listening closely to your every word but also remembering you long after you’ve left the room.