Principles and Practice of Business Continuity: Tools and Techniques

Rothstein Publishing
Free sample

This comprehensive how-to guide captures the distilled wisdom and experience of Jim Burtles, a founding fellow of the Business Continuity Institute; an internationally renowned figure in business continuity with over 30 years of experience and teaching across 22 countries; and a veteran of practical experience that includes recovery work with victims of events such as bombings, earthquakes, storms and fires, along with technical assistance/ support in more than 90 disasters, and advice/guidance for clients in over 200 emergency situations.
As such, this book is a gold mine of practical information, based on solid theoretical underpinnings. It is an ideal combination of the practice of business continuity - standards, best practices, global perspectives - and, the process of business continuity - planning, development, implementation, and maintenance. Jim presents a clear picture of not only how to do what needs to be done, but why. By striking a balance between theory and practice, Jim's approach makes the reader's job much easier and more effective.
Illustrated with numerous charts, forms and checklists, the book covers business continuity management from start to finish: understanding risks; assessing impact and developing a Business Impact Analysis; choosing contingency strategies; emergency response processes and procedures; salvage and restoration; disaster recovery; developing business continuity plans, including those for business continuity, emergency response, crisis management, function restoration, and disaster recovery; maintaining long term continuity; reviewing and auditing plans; exercising and testing plans; crisis management; dealing with various personnel issues before, during and after a crisis; and working with a variety of agencies and people, including local authorities, regulators, insurers, fire and rescue personnel, and neighbors.
This comprehensive reference based on years of practical experience will ensure that the reader is in a position to engage in all of the activities associated with the development, delivery, exercise and maintenance of a business continuity program.
There is a glossary of 90 business continuity terms. The accompanying downloadable BCP Tool Kit has 24 planning and analysis tools, including sample plans for evacuation, emergency response, and crisis management; scripts and plot development tools for creating exercises to test and audit plans; analysis tools for fire exposure, service impact, resource requirements, etc. It also includes checklists, case studies, and Web references.

In addition to those highlighted above, this book includes additional important features:
Ideal for senior undergraduate, MBA, certificate, and corporate training programs.
Chapter overviews and conclusions; charts, graphs and checklists throughout
Glossy of 90 business continuity terms.
Downloadable Business Continuity Tool Kit, including templates of a sample business continuity plan, evacuation plan, emergency response plan, crisis management plan; case studies and exercises; student assignments; Websites; reader self-assessment.
Instructor Materials, including PowerPoint slides, Syllabus and Instructor's Manual for 8-week course, with emphasis on student role playing.
Author is a business continuity management pioneer and legend

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About the author

Jim Burtles KLJ, MMLJ, Hon FBCI is a well-known and respected leader within the business continuity profession. Now semi-retired and living in West London, he can look back and reflect upon the lessons learned from a wealth of experience gained in some 40 years of practice, spread across 4 continents and 24 countries. He was granted Freedom of the City of London in 1992, received a Lifetime Achievement Award in 2001, and was awarded an Honorary Fellowship by the Business Continuity Institute (BCI) in 2010. In 2005, he was granted the rank of a Knight of Grace in the Military and Hospitaller Order of St. Lazarus of Jerusalem, an ancient and charitable order which cares for those afflicted with leprosy and similar debilitating diseases.Working as an IBM field engineer, in the mid-70s he took on the role of a rescue engineer, helping customers recover their damaged systems in the wake of fires, floods, and bombings. This type of work was the beginning of what later became known as disaster recovery. During the 80s, he became an early pioneer of what was then the emerging business continuity profession. In 1994 he helped to found the Business Continuity Institute (BCI) and now serves on its Global Membership Council, representing the interests of the worldwide membership. His practical experience includes hands-on recovery work with victims of traumatic events such as explosions, earthquakes, storms, and fires. This includes technical assistance and support in 90-odd disasters, as well as advice and guidance for clients in over 200 emergency situations.Over the past 40 years, Jim Burtles has introduced more than 3,500 people into the business continuity profession through formal training programs and has provided specialist training for another 800 or so through workshops covering specific subjects or skill areas. For several years he was a regular visiting lecturer at Coventry University.Recent published works include Coping with a Crisis: A Counselor’s Guide to the Restabilization Process, 2011, and Emergency Evacuation Planning for Your Workplace: From Chaos to Life-Saving Solutions, published by Rothstein Publishing in August 2013.

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Additional Information

Publisher
Rothstein Publishing
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Published on
Jan 1, 2015
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Pages
285
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ISBN
9781931332866
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Language
English
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Genres
Business & Economics / Business Communication / General
Business & Economics / General
Business & Economics / Insurance / Risk Assessment & Management
Business & Economics / Management
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Content Protection
This content is DRM protected.
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Read Aloud
Available on Android devices
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Eligible for Family Library

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Jim Burtles, KLJ, CMLJ, FBCI
Would your routine office fire drill be able to handle the large-scale chaos of a major disaster? Can you get everyone out safely in the face of a factory fire, explosion, or natural disaster? In Emergency Evacuation Planning for Your Workplace: From Chaos to Life-Saving Solutions, Jim Burtles leads you step-by-step through a planning methodology that saves lives. You can be assured your company will be ready and that everyone will know what to do -- whatever the nature of the emergency.

In one practical, easy-to-read resource, Burtles helps you create a comprehensive plan to evacuate people of all ages and health conditions from workplaces such as small offices, skyscrapers, stores, industrial plants, hospitals, college campuses, and more. His carefully constructed methodology leads you through the development of organization-wide plans - ensuring that your procedures align with best practices, relevant regulations, sound governance, and corporate responsibility.

His five stages of an Emergency Evacuation Planning (EEP) Lifecycle include:

Set up the EEP program – Bring management on board, get executive buy-in and policy approval to proceed.Embed EEP into the corporate culture – Begin your awareness campaign immediately, getting the message out to the community you are serving.Understand the environment – Explore which areas of the organization have emergency plans and which need to be covered in your overall EEP/Agree upon an EEP strategy – Work closely with people who know the premises to identify threats that could trigger an emergency, and visit and evaluate potential exit points.Develop evacuation procedures – Look at the people, their probable locations, their existing challenges. Determine if you will need one plan or a suite of plans.Exercise and maintain the EEP– Run regular exercises to familiarize everyone with plans and choices – as often as needed to accommodate changing personnel and individual needs. Because this a long-term process, go back to the earlier parts of the cycle and review the plan to keep it current.

Thought-provoking discussion questions, real-life case studies and examples, comprehensive index, and detailed glossary facilitate both college and professional instruction.

Downloadable resources and tools – practical toolkit full of innovative and field-tested plans, forms, checklists, tips, and tools to support you as you set up effective workplace evacuation procedures.

Instructor's Manual available for use by approved adopters in college courses and professional development training.

Jim Burtles, KLJ, CMLJ, FBCI
First ever, all-in-one, practical resource for evacuating people of all ages and health conditions from all kinds of workplaces, including small offices, skyscrapers, business and college campuses, industrial plants, stores, hospitals, and schools. Based on the Business Continuity Institute's proven 6-Phase Business Continuity Lifecycle Model that encompasses development, delivery, and maintenance of organization-wide plans -- to ensure that your methodology aligns with best practices, relevant regulations, sound governance, and corporate responsibility. Comprehensive package of 600+ pages of book and downloads containing tools, templates, case studies, sample plans, forms, checklists, articles, and practical tips. Authored by an internationally acclaimed consultant in Business Continuity Management, with 35+ years' experience in 24 countries and recipient of the Business Continuity Institute's Lifetime Achievement Award. Thought-provoking discussion questions requiring application of principles to solve problems, numerous real-life case studies and examples, comprehensive index and detailed glossary facilitate both college and professional instruction. This comprehensive package of 600+ pages of book and downloads offers the first ever, all-in-one resource -- packed with globally researched, innovative, and field-tested plans, tips, and tools for workplace evacuation, including: - Comprehensive approach covering all kinds of personal conditions and facilities. Provides full details on how to deliver an effective evacuation solution for people of varying ages, health conditions, and special needs, including how to develop Personal Emergency Evacuation Plans (PEEPs) for employees who need them. Shows how to develop plans for evacuating a variety of facilities ranging from small offices, skyscrapers, business campuses and industrial plants to stores, hospitals, schools and colleges. - Practical and compassionate insights for dealing with emotional reactions and physical difficulties, both pre- and post-event. Includes planning for and managing both the immediate reactions and, very importantly, any long term care for employees that may be required in the wake of major trauma. - Tools, templates, case studies, sample plans, forms, checklists, articles, and practical tips that will spare you pitfalls and costly mistakes in designing your own evacuation plan. Burtles has literally "been there, done that" over many years, so take advantage of his hard-won expertise and field-tested tools to enhance the plan you have or create one from scratch. You are responsible for your people's safety. Put emergency evacuation on the top of your priority list. Use Burtles as a guide to practice (and practice and practice and practice) realistic evacuation drills and procedures, create strong policies, and get management buy-in with clearly understood and agreed-upon methods to increase the chance of survival for those at risk. With this book and accompanying EEP Toolkit, you now have the tools to develop and implement a comprehensive Emergency Evacuation Plan. "You MUST have a plan. You MUST practice it, "says Burtles. "But most importantly, at that critical moment, your people MUST be able to get out!"
Les Giblin
What is the one quality that all successful people have in common?

They have mastered the art of dealing with people!

Let this book show you how to:
Achieve your goals Handle the human ego Become a master conversationalist Make others feel good about themselves And much more!
Skill
with people is the one essential ingredient for success and happiness
at home and in business. "The Art of Dealing With People" gives you the
skills to take your people skills to a level that you never thought
possible!

Skill in human relations is similar to skill in any
other field, in that success depends on understanding and mastering
certain basic general principles. You must not only know what to do, but
why you're doing it.

As far as basic principles are concerned,
people are all the same. Yet each individual person you meet is
different. If you attempted to learn some gimmick to deal successfully
with each separate individual you met, you would be face with a hopeless
task.

Influencing people is an art, not a gimmick. When you
apply gimmicks in a superficial, mechanical manner, you go through the
same motions as the person who "has a way," but it doesn't work for you.


The purpose of this book is to give you knowledge based upon an
understanding of human nature: why people act the way they do. The
methods presented in this book have been tested on thousands of people
who have attended my human relations seminars. They are not just my pet
ideas of how you should deal with people, but ideas that have stood the
test of how you must deal with people. That is, if you want to get along
with them and get what you want at the same time.

Yes, we all
want success and happiness. And the day is long past, if it ever
existed, when you could achieve these goals by forcing people to give
you what you want. And begging is no better, for no one has respect for,
or any desire to help, the person who constantly kowtows and literally
goes around with his hand out, begging other people to like him.

The
one successful way to get the things you want from life is to acquire
skill in dealing with people. Download now and you will learn how.


Jim Burtles, KLJ, CMLJ, FBCI
Would your routine office fire drill be able to handle the large-scale chaos of a major disaster? Can you get everyone out safely in the face of a factory fire, explosion, or natural disaster? In Emergency Evacuation Planning for Your Workplace: From Chaos to Life-Saving Solutions, Jim Burtles leads you step-by-step through a planning methodology that saves lives. You can be assured your company will be ready and that everyone will know what to do -- whatever the nature of the emergency.

In one practical, easy-to-read resource, Burtles helps you create a comprehensive plan to evacuate people of all ages and health conditions from workplaces such as small offices, skyscrapers, stores, industrial plants, hospitals, college campuses, and more. His carefully constructed methodology leads you through the development of organization-wide plans - ensuring that your procedures align with best practices, relevant regulations, sound governance, and corporate responsibility.

His five stages of an Emergency Evacuation Planning (EEP) Lifecycle include:

Set up the EEP program – Bring management on board, get executive buy-in and policy approval to proceed.Embed EEP into the corporate culture – Begin your awareness campaign immediately, getting the message out to the community you are serving.Understand the environment – Explore which areas of the organization have emergency plans and which need to be covered in your overall EEP/Agree upon an EEP strategy – Work closely with people who know the premises to identify threats that could trigger an emergency, and visit and evaluate potential exit points.Develop evacuation procedures – Look at the people, their probable locations, their existing challenges. Determine if you will need one plan or a suite of plans.Exercise and maintain the EEP– Run regular exercises to familiarize everyone with plans and choices – as often as needed to accommodate changing personnel and individual needs. Because this a long-term process, go back to the earlier parts of the cycle and review the plan to keep it current.

Thought-provoking discussion questions, real-life case studies and examples, comprehensive index, and detailed glossary facilitate both college and professional instruction.

Downloadable resources and tools – practical toolkit full of innovative and field-tested plans, forms, checklists, tips, and tools to support you as you set up effective workplace evacuation procedures.

Instructor's Manual available for use by approved adopters in college courses and professional development training.

Jim Burtles, KLJ, CMLJ, FBCI
First ever, all-in-one, practical resource for evacuating people of all ages and health conditions from all kinds of workplaces, including small offices, skyscrapers, business and college campuses, industrial plants, stores, hospitals, and schools. Based on the Business Continuity Institute's proven 6-Phase Business Continuity Lifecycle Model that encompasses development, delivery, and maintenance of organization-wide plans -- to ensure that your methodology aligns with best practices, relevant regulations, sound governance, and corporate responsibility. Comprehensive package of 600+ pages of book and downloads containing tools, templates, case studies, sample plans, forms, checklists, articles, and practical tips. Authored by an internationally acclaimed consultant in Business Continuity Management, with 35+ years' experience in 24 countries and recipient of the Business Continuity Institute's Lifetime Achievement Award. Thought-provoking discussion questions requiring application of principles to solve problems, numerous real-life case studies and examples, comprehensive index and detailed glossary facilitate both college and professional instruction. This comprehensive package of 600+ pages of book and downloads offers the first ever, all-in-one resource -- packed with globally researched, innovative, and field-tested plans, tips, and tools for workplace evacuation, including: - Comprehensive approach covering all kinds of personal conditions and facilities. Provides full details on how to deliver an effective evacuation solution for people of varying ages, health conditions, and special needs, including how to develop Personal Emergency Evacuation Plans (PEEPs) for employees who need them. Shows how to develop plans for evacuating a variety of facilities ranging from small offices, skyscrapers, business campuses and industrial plants to stores, hospitals, schools and colleges. - Practical and compassionate insights for dealing with emotional reactions and physical difficulties, both pre- and post-event. Includes planning for and managing both the immediate reactions and, very importantly, any long term care for employees that may be required in the wake of major trauma. - Tools, templates, case studies, sample plans, forms, checklists, articles, and practical tips that will spare you pitfalls and costly mistakes in designing your own evacuation plan. Burtles has literally "been there, done that" over many years, so take advantage of his hard-won expertise and field-tested tools to enhance the plan you have or create one from scratch. You are responsible for your people's safety. Put emergency evacuation on the top of your priority list. Use Burtles as a guide to practice (and practice and practice and practice) realistic evacuation drills and procedures, create strong policies, and get management buy-in with clearly understood and agreed-upon methods to increase the chance of survival for those at risk. With this book and accompanying EEP Toolkit, you now have the tools to develop and implement a comprehensive Emergency Evacuation Plan. "You MUST have a plan. You MUST practice it, "says Burtles. "But most importantly, at that critical moment, your people MUST be able to get out!"
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