Service Management For Dummies

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A plain-English guide to managing IT from the customer'sperspective
  • Practical guidance on delivering and managing IT so that itmeets the multiple needs and demands of a company and its customersand end-users–both inside and outside theorganization–is hard to come by; this accessible book takes acommon-sense approach that explains exactly what IT services areand how to fit them most effectively into a business
  • Topics include setting a framework, keeping costs down,improving efficiency, and maintaining standards and bestpractices
  • This concept of how IT should be wired specifically into thegoals and need of the company and its customers is part of abroader picture that includes ITIL, BPM, SOA, and Six Sigma
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About the author

Judith Hurwitz (president and CEO), Robin Bloor (partner and senior consultant), Marcia Kaufman (partner and COO), and Fern Halper (partner and senior data management strategist) are executives at Hurwitz & Associates, strategy consultants specializing in information and service management, cloud computing, and service oriented architecture. The team works with industry leaders on strategy and planning.
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Additional Information

Publisher
John Wiley & Sons
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Published on
May 11, 2009
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Pages
336
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ISBN
9780470529089
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Language
English
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Genres
Computers / Enterprise Applications / General
Computers / Software Development & Engineering / General
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Content Protection
This content is DRM protected.
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Available on Android devices
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Identify the main components of SOA and how they work to createbusiness processesCreate reusable, flexible systems and avoid commonpitfallsDeconstruct business processes and applications to identifytheir components, then put them together in new waysConstruct SOA business applications for maximumadaptabilityConfirm quality in a situation that’s difficult to test,and assure the quality and consistency of your dataDevelop a governance strategy for SOA based on yourcompany’s philosophy and cultureWork with XML and understand how it’s used in SOAMaximize the benefits of unified communicationsUnderstand software ecosystems, rich interfaces, and thedevelopment lifecycle

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