Service Management For Dummies

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A plain-English guide to managing IT from the customer'sperspective
  • Practical guidance on delivering and managing IT so that itmeets the multiple needs and demands of a company and its customersand end-users–both inside and outside theorganization–is hard to come by; this accessible book takes acommon-sense approach that explains exactly what IT services areand how to fit them most effectively into a business
  • Topics include setting a framework, keeping costs down,improving efficiency, and maintaining standards and bestpractices
  • This concept of how IT should be wired specifically into thegoals and need of the company and its customers is part of abroader picture that includes ITIL, BPM, SOA, and Six Sigma
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About the author

Judith Hurwitz (president and CEO), Robin Bloor (partner and senior consultant), Marcia Kaufman (partner and COO), and Fern Halper (partner and senior data management strategist) are executives at Hurwitz & Associates, strategy consultants specializing in information and service management, cloud computing, and service oriented architecture. The team works with industry leaders on strategy and planning.
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Additional Information

John Wiley & Sons
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Published on
May 11, 2009
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Computers / Enterprise Applications / General
Computers / Software Development & Engineering / General
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Content Protection
This content is DRM protected.
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Available on Android devices
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