About this ebook
Features in This Edition
- Provides a fundamental understanding of performance accountability and performance measurement in human service programs with comprehensive and up-to-date material
- Utilizes the systems model as a conceptual framework— a common conceptual framework in social work and the human services
- Explains the different types of output (efficiency) performance measures—time, episode, material
- Includes updated examples of efficiency, quality, and effectiveness performance measures in human service organizations
- An Instructor′s Resource site offers PowerPoint slides for each chapter and suggested assignments to accompany each chapter.
- Intended Audience
This book is designed for graduate courses on social work and human services and is also a invaluable resource for practitioners in human service organizations.
About the author
Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters.
Peter M. Kettner was a professor at the Arizona State University School of Social Work. He authored six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems.
