How to communicate with the citizens of the future? Why does public sector communication often fail? Public Sector Communication combines practical examples from around the world with the latest theoretical insights to show how communication can help bridge gaps that exist between public sector organizations and the individual citizens they serve. The authors—two experts in the field with experience from the public sector—explain how public entities, be they cities, governments, foundations, agencies, authorities, municipalities, regulators, military, or government monopolies and state owned businesses can build their intangible assets to future-proof themselves in a volatile environment.
The book examines how the recent digitalization has increased citizen expectations and why one-way communication leaves public sector organizations fragile. To explain how to make public sector communication antifragile, the authors map contributions from a wide variety of fields combined with illustrative examples from around the world. The authors propose a research-based framework of different intangible assets that can directly improve communication in the public sector.
This important resource:Helps explain the sector-specific conditions and why communication is often challenging in the public sector Summarizes all relevant literature on the topic across disciplines and includes the most popular management ideals of the recent decades Explores how public sector organizations can increase citizen satisfaction with effective communication Presents new approaches to both the study and practice of communication in the public sector Provides international examples of successful public sector communication Offers realistic guides to building intangible assets in practice
Written for advanced undergraduate and graduate students, as well as public managers and leaders, Public Sector Communication offers an illustrative, research-based guide to improving communication and engaging citizens of today and the future.
He’s really trying to be a better person. Killing fewer people, talking out his issues more, and not immediately resorting to violence whenever a problem arises. But let’s face it, when you are a hammer, everything looks like a nail.
It’s not like he has any shortage of nails kicking around, either. After stopping that last batch of mobsters and pirates from upsetting the delicate balance of New Boston’s seedy underworld, the list of people willing to pay hard creds for his head is even longer than usual. Worse, The Brokerage still wants Dockside, and they have called in a ringer. Who is this guy who seems to know an awful lot about Dockside’s most famous Fixer? Where did he get all this classified information? Who are these unregistered mercenaries that keep popping up at inopportune moments?
Roland will need the help of all his allies if he wants to run down the answers to these questions before a galactic crime war leaves the streets of his beloved hometown awash in blood. But at least there is one thing everybody agrees on:
Dockside is done playing by mob rules.
The war for the docks is coming to a head, and there is no guarantee that anyone will be left standing when the dust settles. It will be up to everybody’s least-favorite Army-surplus cyborg to take the fight out of Dockside and into the streets of New Boston. The stakes have never been higher, and the fight never more desperate than now.
But Roland Tankowicz is mad as hell, and no matter what happens, a whole new crop of mad Science gone awry is about to learn a painful lesson about the differences between HAMMERS AND NAILS.