Communicating Effectively For Dummies

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Communicating Effectively For Dummies shows you how to getyour point across at work and interact most productively withbosses and coworkers. Applying your knowledge and skill to your jobis the easy part; working well with others is often the hard part.This helpful guide lets you maximize your personal interactions,even when resolving conflicts, dealing with customers, or givingdifficult presentations.

Whether you’re the CEO of a major corporation, a smallbusiness owner, or a team manager, effective and clearcommunication is imperative to your success. From keeping yourlistener engaged to learning to become a better listener,Communicating Effectively For Dummies offers all thestrategies, tips, and advice you need to:

  • Learn how to become an active listener
  • Accentuate the positive in negative situations
  • Find win-win solutions for conflicts
  • Stay on track when writing e-mails and letters
  • Handle presentations, interviews, and other challenges
  • Speak forcefully and assertively without alienating others

Management consultant Marty Brounstein — author ofHandling the Difficult Employee and Coaching andMentoring For Dummies — gives you the keys to a thrivingcareer with expert advice on effective verbal and nonverbalcommunication. From mastering your own facial expressions (andreading them in others) to being a happy boss, Brounstein coversall the angles:

  • Becoming aware of your own assumptions
  • Dealing with passive-aggressive communicators
  • What to say to help someone open up to you
  • Communicating through eye contact and body language
  • Maintaining a positive attitude
  • Dealing with sensitive issues
  • Effective conflict resolution models
  • When to use e-mail, the phone, or a face-to-face meeting
  • Dealing with angry customers
  • Coaching your staff to communicate better
In today’s high-stress work environment, good communicationskills are imperative for keeping your cool and getting your pointacross. Knowing what to say and how to say it, as well as being agood listener, can often be the difference between getting aheadand just getting by. This handy, friendly guide shows you how toavoid common conflicts and make your voice heard in the office.
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About the author

Marty Brounstein is the Principal of The Practical Solutions Group,a training and consulting firm based in the San Francisco Bay areathat specializes in management and organizational effectiveness.Marty's consulting work includes one-on-one coaching with managersand executives, assistance to groups working to become productiveteams, and guidance and direction for organizations establishingpractices for high performance and employee retention. His trainingprograms target management as well as employee-development issuesincluding leadership, team development, customer service, andeffective communication.

As a consultant, speaker, and trainer since 1991, Marty has serveda wide variety of organizations from high tech to government, forprofit to not-for-profit. He has a bachelor's degree in educationand history and a master's degree in industrial relations. Prior tobeginning his consulting career, he spent a couple of years as ahuman resources executive.

This is Marty's fourth book and second for Hungry Minds, Inc. He isthe coauthor of Effective Recruiting Strategies: A MarketingApproach and author ofHandling the Difficult Employee: SolvingPerformance Problems. In 2000, he wrote Coaching and Mentoring ForDummies.
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Additional Information

John Wiley & Sons
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Published on
Mar 16, 2011
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Business & Economics / Business Communication / General
Political Science / Public Affairs & Administration
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Content Protection
This content is DRM protected.
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Available on Android devices
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If you want to create a lean, mean, working machine intoday’s environment you need a game plan for buildingemployee morale and commitment. By coaching and mentoring your workforce—instead of implementing staid traditional managementtechniques—you’ll start to see tremendous results.

Regardless of where you find yourself on the corporate ladderand what level of authority you carry, what you and other managersshare in common is the responsibility for the performance ofothers. Coaching and Mentoring For Dummies can open youreyes to this innovative way of managing and show you the best wayto get the most out of those who work for you.

Coaching and Mentoring For Dummies provides thefoundation for understanding what business coaching is all about,and helps you gain or improve the coaching skills that driveemployee performance and commitment. These skills, which serve asthe main topics of this book, involve: getting employees to deliverthe results you need; guiding employees to think and do forthemselves; motivating employees to take on responsibility andperform effectively; and growing employee capabilities that lead tocareer development and success

You’ll also discover how to:

Use questions rather than commandsBe a delegator, not a doerComplete performance reviews without anxietyGrow your employees’ talentsIncrease productivity and decrease turnoverWith Coaching and Mentoring For Dummies as your guide, youcan start to put these techniques and tools to work for you andinspire your employees in ways you never imagined. Fromtried-and-true worksheets to tools that you can tailor to you ownsituation, this friendly guide helps you call all the right playswith regards to your employees. Forget about micromanaging! Whenyou become a coach, you’ll be surprised by the tasks yourgroup can perform.The fun and easy guide to today's hottest trendsin management training, Coaching and Mentoring For Dummiesshows managers how to take advantage of these state-of-the-artmanagement tools -- without spending hundreds of dollars ontraining seminars! This book features Guidance on being a coach rather than a doer" and givingfeedback in a positive wayAdvice on motivating, grooming, and growing employeesTips on tackling diversity issues, performance reviews, andother challengesPut these techniques and tools to work and inspire your employeesin ways you never imagined. Forget about micromanaging! When youbecome a coach, you'll be surprised by the tasks your group canperform.
In the ever-changing world of work, the idea of spending some orall of your time working in teams is becoming more and more common.From solving problems, to tackling projects, to providingorganizational leadership, the roles and importance of teamscontinue to grow. Leading a team is no easy job, but when a teamgels, they can far outperform traditional work groups.

Managing Teams For Dummies is for anyone who has beenasked to take on the role of team leader. This book can help youmanage your team, whether you’re a senior manager or workerwho doesn’t have supervisory responsibilities, but has becomethe point person on a specific project.

Managing Teams For Dummies can help you build and leadhigh-performing teams. Packed with tips on setting and reachinggoals, resolving conflicts, leading teams through change, andproviding team members with the skills to work togetherproductively, this book will help you keep any team you mangefocused and efficient. Managing Teams For Dummies willalso:

Take you beyond the conceptual idea of teams and providepractical advice for developing groups that become winningteamsDescribe the type of leadership needed to guide teamssuccessfully and prepare you for challenges that ariseReveal the three cornerstones’ model for developing teamsuccess and provide how-to strategies to make them happenDiscuss the types of teams that are growing in popularity,namely self-directed teams, project teams, and task teamsTeams make it possible to bring together the variety of skills,perspectives, and talents that you need in the contemporaryworkplace. With Managing Teams For Dummies you can make sureyour team performs to the best of its ability and while trying toachieve its goal.
Are you putting your best foot forward in meetings? Are youconnecting with the right people at functions? Throughout yourlife, you will find yourself in situations where professionalnetworking will help you get to where you want to go. Whatever yourstrengths or weaknesses are, you can always improve your networkingskills, and Professional Networking For Dummies can show youhow.

Whether you feel ineffective at connecting with others or justwant to become a better networker than you are today,Professional Networking For Dummies can help you developgreat people skills.

Professional Networking For Dummies explores theessential techniques of networking to get you meeting and greetingin no time. It will help you get into the networking mindset andavoid such self-defeating traps as expecting immediate returns orturning off new potential colleagues. You’ll also discoverhow to overcome inhibitions, make small talk, and meet newcontacts. Plus, you ’ll find special information onnetworking tools and technology, such as networking clubs, usingvoice and e-mail, Internet networking, and more.

Through these pages you’ll find out how to:

Maximize your relationshipsExpand your circle of influence through networking eventsNetwork in the corporate world, your community, and in yourpersonal lifeDevelop lifelong career-building habitsBuild and maintain your networkNetworking is a universal principle of giving and receiving—alifestyle rather than a technique. Professional Networking forDummies can help you build lasting, powerful relationships,both in and out of the office. From using business cards properlyto networking your way into a new job, this friendly guide is yourtick to personal and professional success.
For undergraduate courses in business communication.

Develops Professional Communication Skills

Following in the wake of the digital revolution and the advent of social media, business communication has been hit by yet another revolutionary change: the rise of mobile communication. In this Twelfth Edition of Boveé and Thill’s Excellence in Business Communication , the most significant and recent technology-related changes affecting the business world are thoroughly discussed. Not to be forgotten, the text continues to emphasize fundamental skills and principles, including the importance of writing, listening, presenting, and other components of business communication. Featuring practical advice, time-tested processes, and real-world examples, Excellence in Business Communication is the premier text for honing and developing essential communication skills.

Also Available with MyBCommLab®

This title is also available with MyBCommLab--an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.

NOTE: You are purchasing a standalone product; MyBCommLab does not come packaged with this content. If you would like to purchase both the physical text and MyBCommLab search for:

0134472438 / 9780134472430 Excellence in Business Communication Plus MyBCommLab with Pearson eText -- Access Card Package

Package consists of:

0134319052 / 9780134319056 Excellence in Business Communication 0134390113 / 9780134390116 MyBCommLab with Pearson eText -- Access Card -- for Excellence in Business Communication

Master the art of communication to improve outcomes in any scenario

Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do people buy into your ideas? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication, based on the Exec|Comm philosophy: we are all better communicators when we focus focus less on ourselves and more on other people. More than just a list of tips, this book connects skills with scenarios and purpose to help you hear and be heard. You'll learn the skills to deliver great presentations and clear and persuasive messages, handle difficult conversations, effectively manage, lead with authenticity and more, as you discover the secrets of true communication.

Communication affects every interaction every day. Why not learn to do it well? This book provides comprehensive guidance toward getting your message across, and getting the results you want.

Shift your focus from yourself to other peopleBuild a reputation as a good listenerDevelop your written and oral communications for the greatest impactInspire and influence othersCommunicate more effectively in any business or social situation

Did that email come across as harsh? Did you offend someone unintentionally? Great communication skills give you the power to influence someone's thinking and guide them to where you need them to be. Simply Said teaches you the critical skills that make you more effective in business and in life.

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