About this ebook
About the author
Hobbs Martyn : Martyn Hobbs has been working in the IT industry for over 20 years. He has held many roles including managing large support centres, service desks and service delivery functions and has also held various consultancy and pre-sales roles, working within a broad cross section of industries. At present, Martyn is a senior partner in an IT consultancy business specialising in Service Management and associated toolsets, from his base in Cambridgeshire, where he lives with his wife and three daughters. Martyn Hobbs has been working in the IT industry for over 25 years. He has held many roles including managing large support centres, service desks and service delivery functions and has also held various consultancy and pre-sales roles, working within a broad cross section of industries. At present, Martyn is a senior partner in an IT consultancy business specialising in service management and associated toolsets.
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