Das Rezept erfolgreicher Presse- & PR-Arbeit - An den Beispielen FC Schalke 04 (Sender), radio ffn (Rezipient)

GRIN Verlag
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Studienarbeit aus dem Jahr 2004 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media, Note: 2,3, Fachhochschule des Mittelstands, 5 Quellen im Literaturverzeichnis, Sprache: Deutsch, Abstract: PR, ein Kürzel, das in den Medien auftaucht, wie kaum ein Anderes. Doch was heißt eigentlich PR? Den meisten von uns fallen dazu Begriffe ein wie PR-Berater, PR-Agenturen, PR-Kampagnen oder PR-Gags. Anderen fallen dazu die Schlagwörter Marketing, Werbung oder Pressearbeit ein. Alle Bereiche gehören mehr oder weniger zur PR. Die Grenzen sind fließend und die Begriffe sind miteinander verzahnt. PR steht für Public Relations und bedeutet Öffentlichkeitsarbeit. Der Focus meiner Arbeit liegt auf dem Sinn und Zweck von PR, der Formen von Presseund Medienarbeit und der Darstellung von Sender- und Rezipientenseite an den Beispielen FC Schalke 04 und radio ffn. Ziel ist es dem Laien mit einfachen Worten deutlich zu machen, wie wichtig Öffentlichkeitsarbeit ist und wie sie gemacht wird. PR wird in vielen Unternehmen „stiefmütterlich“ behandelt. Insbesondere kleine und mittelständische Unternehmen verzichten auf diese gute und relativ günstige Maßnahme zur Image- und Vertrauensbildung.
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GRIN Verlag
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Published on
May 30, 2005
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Business & Economics / Marketing / General
Language Arts & Disciplines / Communication Studies
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Andreas Janson
Studienarbeit aus dem Jahr 2011 im Fachbereich BWL - Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Note: 1,3, Universität Kassel (IBWL), Veranstaltung: Market Communication, Sprache: Deutsch, Abstract: The purchase decision process has been a topic of market research for many years. Until recently, this research has focused on the effect advertising has on customers as they choose a suitable product after consideration and comparison of various alternatives. This one-dimensional approach is, however, outdated. Consumers share their experiences of selecting and using products with others, thus influencing other consumers’ purchases. Examples of this sort of communication are comments posted on social media platforms such as Facebook.com, or product reviews on Amazon.com. How can these new points of contact with brands and the new role of the consumer be integrated into the purchase decision process to develop new marketing options? One approach is the current understanding of the purchase process known as the Customer Journey. The objective of this article is to present the concept of the Customer Journey and to identify new approaches and applications for advertising and market communication. To achieve this objective, the second chapter will present the conceptual basis of the Customer Journey. In the first section, the classic funnel-oriented purchase model will be introduced as the foundation for understanding the Customer Journey (Chapter 2.1), which is then described in detail in Chapter 2.2. The third chapter forms the main body of the article that first considers specific segments of advertising and marketing communication (Chapter 3.1), and then sets a theoretical framework for the role of the Customer Journey in the marketing process. Chapter 3.2 illustrates the individual steps of the Customer Journey to determine which leverage points are of special relevance. In Chapter 3.3, the results of this analysis are presented in a systematic summery, and guidelines for implementation are presented in Chapter 3.4. The fourth chapter discusses the possibilities and limitations of the Customer Journey, and the article concludes with a mention of the implications for research and practical application (Chapter 5).
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