The Lean IT Field Guide: A Roadmap for Your Transformation

CRC Press
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How many IT books have you read that are long on theory and short on practical application? They are interesting, but not very impactful. They provide a framework from which to think and understand, but lack a process from which to act. Addressing this urgent need for the IT community, The Lean IT Field Guide explains how to initiate, execute, and sustain a lean IT transformation.

Illuminating a clear path to lean IT, the authors integrate more than two decades of combined experience to provide you with a proven method for creating and sustaining a true lean IT workplace. This field guide not only highlights the organizational techniques of more agile and lean processes, but also the leadership work required to help management adopt these new approaches.

Based on proven methods from different industries, including banking, manufacturing, insurance, food and beverage, and logistics, the book details a clear model that covers all the components you need to achieve and sustain a favorable work environment and culture in support of lean IT.

Filled with anecdotes and case studies from actual businesses, the book includes pictures, templates, and examples that illustrate the application of the lean methods discussed.
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About the author

Michael A. Orzen, MBA, has a consulting and coaching career spanning more than 20 years. He received the BA degree in economics from Stanford University and the MBA degree in finance and management from the University of Oregon. He has gathered a unique blend of lean, IT, finance, and operations experience, which he uses to coach organizations in their pursuit of enterprise excellence. His personable approach and people-first philosophy have inspired leaders and empowered workforces to successfully apply conscious awareness, lean, and enterprise excellence practices in many complex work environments.

He is the coauthor of the award-winning book, Lean IT—Enabling and Sustaining Your Lean Transformation (CRC Press, 2011), and recipient of the Shingo Research and Professional Publication Award. He holds degrees from Stanford University and the University of Oregon. Mike teaches with the Lean Enterprise Institute, the Shingo Institute, and The Ohio State University Fisher School of Business.

Thomas A. Paider, MBOE, is an IT executive for Nationwide, a Fortune 100 insurance and financial services company. He received his BS degree in business administration from Ohio Dominican University and his master’s degree in business operational excellence from the Ohio State University. His teams work across Nationwide to foster Lean thinking and improve software development capability. He is also a Lean coach in the Masters in Business Operational Excellence program at The Ohio State University.

Tom is the cofounder of the IT Leadership Network at the Center for Operational Excellence at The Ohio State University, a partnership between industry and academic leaders focused on helping member companies collaborate and sustain their Lean journeys. Tom has consulted with dozens of companies, ranging from startups to large enterprises, on their Lean transformations.

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Additional Information

Publisher
CRC Press
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Published on
Oct 14, 2015
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Pages
183
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ISBN
9781498730419
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Best For
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Language
English
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Genres
Business & Economics / Quality Control
Business & Economics / Workplace Culture
Computers / Information Technology
Computers / Networking / General
Technology & Engineering / Manufacturing
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Content Protection
This content is DRM protected.
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Eligible for Family Library

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Steven C Bell
Winner of a Shingo Research and Professional Publication Award

Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization.

Praise for:

...will have a permanent place in my bookshelf.
—Gene Kim, Chief Technology Officer, Tripwire, Inc.

... provides an unprecedented look at the role that Lean IT will play in making this revolutionary shift and the critical steps for sustained success.
—Steve Castellanos, Lean Enterprise Director, Nike, Inc.

Twenty years from now the firms which dominate their industries will have fully embraced Lean strategies throughout their IT organizations.
—Scott W. Ambler, Chief Methodologist for Agile and Lean, IBM Rational

... a great survival manual for those needing nimble and adaptive systems.
—Dr. David Labby, MD, PhD, Medical Director and Director of Clinical Support and Innovation, CareOregon

... makes a major contribution in an often-ignored but much-needed area.
—John Bicheno, Program Director MS in Lean Operations, Cardiff University

... a comprehensive view into the world of Lean IT, a must read!
—Dave Wilson, Quality Management, Oregon Health & Science University

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Use data, technology, and inbound selling to build a remarkable team and accelerate sales

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As SVP of Worldwide Sales and Services for software company HubSpot, Mark led hundreds of his employees to the acquisition and retention of the company's first 10,000 customers across more than 60 countries. This book outlines his approach and provides an action plan for others to replicate his success, including the following key elements:

Hire the same successful salesperson every time — The Sales Hiring Formula Train every salesperson in the same manner — The Sales Training Formula Hold salespeople accountable to the same sales process — The Sales Management Formula Provide salespeople with the same quality and quantity of leads every month — The Demand Generation Formula Leverage technology to enable better buying for customers and faster selling for salespeople

Business owners, sales executives, and investors are all looking to turn their brilliant ideas into the next $100 million revenue business. Often, the biggest challenge they face is the task of scaling sales. They crave a blueprint for success, but fail to find it because sales has traditionally been referred to as an art form, rather than a science. You can't major in sales in college. Many people question whether sales can even be taught. Executives and entrepreneurs are often left feeling helpless and hopeless.

The Sales Acceleration Formula completely alters this paradigm. In today's digital world, in which every action is logged and masses of data sit at our fingertips, building a sales team no longer needs to be an art form. There is a process. Sales can be predictable.

A formula does exist.

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While worker safety is often touted as a company’s first priority, more often than not, safety activity is driven by compliance to legislation rather than any safety improvement initiative. Lean takes a proactive approach – it is not contingent on legislation. A serious Lean effort will tear apart an old inefficient entitlement-riddled culture and build it into something effective.

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Challenges each stakeholder to think proactively and accept individual responsibility for safety Emphasizes that the building of a top safety program requires the building of a world-class safety culture Demonstrates how basic Lean tools are as applicable to safety as they are to Lean, such as the A3 problem-solving process and the facilitated kaizen blitz Removes fear from the accident investigation process so that root causes are addressed rather than hidden Establishes standards and metrics for safety management that are clearly definable and measurable

Any lasting improvement must become both institutionalized and perpetually capable of adaptation. World class safety is not about writing correct rules, but more about righting the culture responsible for the well-being of its stakeholders.

Listen to what Robert Hafey has to say about Lean Safety.

Luc Dekens
Master vSphere automation with this comprehensive reference

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This book is your complete reference for managing vSphere in a Windows environment, with expert instruction and real-world application.

Automate vCenter Server deployment and configuration Create and configure virtual machines, and utilize vApps Monitor, audit, and report the status of your vSphere environment Secure, back up, and restore your virtual machines Work with other vSphere components from your PowerCLI scripts Take control of your PowerCLI scripts through versioning and structured testing

Don't spend another day slogging through routine systems management — automate it, with this invaluable guide.

Steven C Bell
Winner of a Shingo Research and Professional Publication Award

Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization.

Praise for:

...will have a permanent place in my bookshelf.
—Gene Kim, Chief Technology Officer, Tripwire, Inc.

... provides an unprecedented look at the role that Lean IT will play in making this revolutionary shift and the critical steps for sustained success.
—Steve Castellanos, Lean Enterprise Director, Nike, Inc.

Twenty years from now the firms which dominate their industries will have fully embraced Lean strategies throughout their IT organizations.
—Scott W. Ambler, Chief Methodologist for Agile and Lean, IBM Rational

... a great survival manual for those needing nimble and adaptive systems.
—Dr. David Labby, MD, PhD, Medical Director and Director of Clinical Support and Innovation, CareOregon

... makes a major contribution in an often-ignored but much-needed area.
—John Bicheno, Program Director MS in Lean Operations, Cardiff University

... a comprehensive view into the world of Lean IT, a must read!
—Dave Wilson, Quality Management, Oregon Health & Science University

Steven C Bell
Winner of a Shingo Research and Professional Publication Award

Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization.

Praise for:

...will have a permanent place in my bookshelf.
—Gene Kim, Chief Technology Officer, Tripwire, Inc.

... provides an unprecedented look at the role that Lean IT will play in making this revolutionary shift and the critical steps for sustained success.
—Steve Castellanos, Lean Enterprise Director, Nike, Inc.

Twenty years from now the firms which dominate their industries will have fully embraced Lean strategies throughout their IT organizations.
—Scott W. Ambler, Chief Methodologist for Agile and Lean, IBM Rational

... a great survival manual for those needing nimble and adaptive systems.
—Dr. David Labby, MD, PhD, Medical Director and Director of Clinical Support and Innovation, CareOregon

... makes a major contribution in an often-ignored but much-needed area.
—John Bicheno, Program Director MS in Lean Operations, Cardiff University

... a comprehensive view into the world of Lean IT, a must read!
—Dave Wilson, Quality Management, Oregon Health & Science University

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