Michael A. Orzen, MBA, has a consulting and coaching career spanning more than 20 years. He received the BA degree in economics from Stanford University and the MBA degree in finance and management from the University of Oregon. He has gathered a unique blend of lean, IT, finance, and operations experience, which he uses to coach organizations in their pursuit of enterprise excellence. His personable approach and people-first philosophy have inspired leaders and empowered workforces to successfully apply conscious awareness, lean, and enterprise excellence practices in many complex work environments.
He is the coauthor of the award-winning book, Lean IT—Enabling and Sustaining Your Lean Transformation (CRC Press, 2011), and recipient of the Shingo Research and Professional Publication Award. He holds degrees from Stanford University and the University of Oregon. Mike teaches with the Lean Enterprise Institute, the Shingo Institute, and The Ohio State University Fisher School of Business.
Thomas A. Paider, MBOE, is an IT executive for Nationwide, a Fortune 100 insurance and financial services company. He received his BS degree in business administration from Ohio Dominican University and his master’s degree in business operational excellence from the Ohio State University. His teams work across Nationwide to foster Lean thinking and improve software development capability. He is also a Lean coach in the Masters in Business Operational Excellence program at The Ohio State University.
Tom is the cofounder of the IT Leadership Network at the Center for Operational Excellence at The Ohio State University, a partnership between industry and academic leaders focused on helping member companies collaborate and sustain their Lean journeys. Tom has consulted with dozens of companies, ranging from startups to large enterprises, on their Lean transformations.
A common thread that weaves these stories together is that each contributor had to learn their lessons the hard way. Although there is no magical, painless way to learn Lean, the authors hope that by sharing their experiences and struggles, you can avoid having to struggle through the same lessons. Readers will benefit from seeing the various approaches used to teach, as well as the unique way these authors translate that learning to the reader.
Toyota Kaizen Methods: Six Steps to Improvement focuses on the skills and techniques practiced inside Toyota Motor Corporation during the past decades. This workbook focuses on the actual training course concepts and methods used by Toyota to develop employee skill level, a core element of Toyota’s success. It is not a book about holding Western-style five-day Kaizen events, which were in reality quite rare during the development of Toyota’s production system and are virtually nonexistent today inside Toyota. Written by two of Toyota’s most revered and experienced trainers, the book —
Traces the origins of Kaizen since the inception of Toyota Motor Corporation Articulates the basic six-step Kaizen improvement skills pattern taught inside Toyota Helps practitioners of Kaizen improve their own skill level and confidence by simplifying concepts and removing any mystery in the process Provides homework assignments and a wealth of forms for analyzing work processes
If you take the time to study the concepts detailed here, you will be reviewing the same methods and techniques that were harnessed by generations of Toyota supervisors, managers, and engineers. These techniques are not the secret ingredient of Lean manufacturing; however, mastery of these timeless techniques will improve your ability to conduct improvement in almost any setting and generate improvement results for your organization.
The author provides the cutting-edge methods based on decades of personal practical experience, valuable lessons learned, and authoritative insights gained from leading over 300 projects to successful conclusions. Complete with powerful tools for organizational- and self-assessment on the accompanying CD, this book will not only transform your approach to project management, but will also provide you with the tools to develop effective leaders and consistently achieve exceptional business results.
Some Praise for the Book:
... a highly pragmatic guide to project management. ... lays out the way of thinking that underpins success... a book that everyone could benefit from.
—Mikel J. Harry, Ph.D., co-creator of Six Sigma
provides the most significant contribution for leaders to mitigate project risks, assure sustainable growth, and guarantee survival... .
—Carlos Alberto Briganti, general manager of Eaton Europe and Japan, 2001-2003; vice president of Eaton South America 2004-2007
... one of the BEST books I have ever read on project leadership.
—John Salazar, CIO Department of Work Force Solutions; former CIO of Department of Taxation & Revenue, State of New Mexico
... a comprehensive guide that will assist any business leader within an organization to consistently achieve excellent business results! A ‘must buy’—get it now!
—Billy Billimoria, director, customer applications, BAE Systems; program director, Lockheed Martin; project engineer, Space Shuttle and Support Equipment Design
...will have a permanent place in my bookshelf.
—Gene Kim, Chief Technology Officer, Tripwire, Inc.
... provides an unprecedented look at the role that Lean IT will play in making this revolutionary shift and the critical steps for sustained success.
—Steve Castellanos, Lean Enterprise Director, Nike, Inc.
Twenty years from now the firms which dominate their industries will have fully embraced Lean strategies throughout their IT organizations.
—Scott W. Ambler, Chief Methodologist for Agile and Lean, IBM Rational
... a great survival manual for those needing nimble and adaptive systems.
—Dr. David Labby, MD, PhD, Medical Director and Director of Clinical Support and Innovation, CareOregon
... makes a major contribution in an often-ignored but much-needed area.
—John Bicheno, Program Director MS in Lean Operations, Cardiff University
... a comprehensive view into the world of Lean IT, a must read!
—Dave Wilson, Quality Management, Oregon Health & Science University
Just as he did with the bestselling ISO 9001 in Plain English Cochran has written a comprehensive yet easily understandable guide to ISO 9001:2015. ISO 9001:2015 in Plain English was written so that anyone at any level of the organization can get to the heart of the standard’s requirements and how they apply to the organization quickly and simply. Plus, Cochran shows what has changed between the 2008 and 2015 version.
This straightforward book is ideal for people who are new to ISO 9001:2015, experienced ISO coordinators who want to get more out of an established system as they transition to the new standard, and for employees who just need a basic understanding of what ISO 9001:2015 is and how it applies to them.
Cochran explains each of ISO 9001:2015’s sections and clauses using real-world examples and frequently asked questions.