Michelle Major grew up in Ohio but dreamed of living in the mountains. Soon after graduating with a degree in Journalism, she pointed her car west and settled in Colorado. Her life and house are filled with one great husband, two beautiful kids, a few furry pets and several well-behaved reptiles. She’s grateful to have found her passion writing stories with happy endings. Michelle loves to hear from her readers at www.michellemajor.com.
VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requirements for service.
VeriSM is essential reading for anyone who works within a service organization. It will be of particular interest to:
• Managers - who want to understand how to leverage evolving management practices;
• Service owners and service managers - who need to bring their skills up to date and understand how service management has changed;
• Executives - who are accountable for effective service delivery;
• Graduates and undergraduates - who will be joining organizations and who need to understand the principles of service management.