Fortunately, this book can help even the most scandalous mis-speaker. It outlines six simple questions, called Q-Points (Questions of Positive Thinking and Speaking) for readers to keep in mind before they speak. Who am I speaking to? What am I not seeing? Where will my words get me? How will the other person react to my words? When do I say it? And why must I say it at all? By coming up with an answer in the moment before speaking, anyone can start to avoid terrible slips in speaking judgment that can hurt themselves and others. But I Didn't Mean That! analyzes the most problematic speaking situations to show how the Q-points can be used to start conversing with empathy, confidence, and unimpeachable tact.