Perfect for fans of It by Stephen King, The Chalk Man by C. J. Tudor and the TV show Stranger Things.
SOMETHING IS HIDING IN THE SHADOWS...
We were so young when it all happened. Just 13-years-old, making the most of the long, hot, lazy days of summer, thinking we had the world at our feet. That was us – me, Fat Bobby, Jim and Tara – the four members of the Outsiders’ Club.
The day we found a burnt-out car in the woods was the day everything changed. Cold, hard cash in the front seat and a body in the trunk... it started out as a mystery we were desperate to solve.
Then, the Collector arrived. He knew we had found his secret. And suddenly, our summer of innocence turned into the stuff of nightmares.
Nothing would ever be the same again...
‘An atmospheric, gritty page-turner’ Alex Lake, author of After Anna
‘I went through every emotion reading this novel’ Sam Carrington, author of Saving Sophie
‘Chilling and absorbing’ Phoebe Morgan, author of The Doll House
Scholars of organisation change argue that the success of any transformation programme is a function of how well the technical, political, structural and social aspects of a specific project have been managed. The objective of this edited book is to provide insights into how organisations might successfully transform their field service operations with the help of workforce management technologies. Accordingly, the book is organised into four sections: Section A “The Case for Transforming Service and Field Operations” explains the rationale as to why organisations should actively consider transforming their service and field operations, while Section B presents various “Methods, Models and Enabling Technologies for Transforming Service and Field Operations”. In Section C, a number of “Case Studies” illustrate how new technologies can be applied to field and service operations to deliver concrete business benefits. Lastly, Section D considers “Challenges, Outcomes and Future Directions”.
Overall, this book provides valuable insights into how to successfully transform field service operations with automated technologies. It draws on years of experience from different industries and from different perspectives on realising change. It is aimed at managers, technologists, change agents and scholars who are interested in field service operations in general and the use of advanced computing technologies in this area in particular.