From lean and project management to statistics and data analysis, the DMAIC process is explained in a clear and insightful manner. Figures, tables, references, and useful appendices only add to this book's comprehensiveness. The CD-ROM has more than just sample questions! The authors have included dozens of useful files, such as case studies, articles, and blank forms, as well as a hot link to the Web site listed below. Anything except exam questions can be printed out and used in the ASQ certification exam.