Roderick A. Munro is a business improvement coach with RAM Q Universe, Inc. He is also the author of Automotive Internal Auditor Pocket Guide: Process Auditing to ISO/TS 16949:2002, Six Sigma for the Office, and Six Sigma for the Shop Floor (one of the all-time top-ten selling books on Six Sigma), and co-author of The ISO/TS 16949 Answer Book (Paton Press, 2004). He is an ASQ Fellow, Certified Quality Engineer, Certified Quality Auditor, and Certified Manager of Quality and Operational Excellence. Munro is also a CQI Fellow (England) and was named Quality Professional of the Year for 2006 by Quality Magazine. Matthew J. Maio is a quality assurance manager at Raytheon Integrated Defense Systems. Previously, he was the corporate quality manager for JT3 LLC. He started his quality career as a technician, project engineer, senior engineer, and then principal engineer at Honeywell. He holds bachelors degrees in business administration and in computer science, both from the College of Santa Fe. He is an ASQ Certified Six Sigma Black Belt, Six Sigma Green Belt, Quality Auditor, Quality Manager, and Software Quality Engineer. He is a Senior member of ASQ, and previously served as a regional director and member of the board of directors. Maio has also received Lean Enterprise recognition from Lean Enterprise Training, and is a member of the International Test and Evaluation Association and the Directed Energy Professional Society. Mohamed B. Nawaz is director at Venus Groups. He was previously the group quality manager of Chassis Products Division at Federal Mogul, then quality manager and senior quality engineer at Dana Corporation. He holds a bachelors degree in applied sciences from M. K. University and a masters degree in materials engineering from New Mexico Tech. He is an ASQ Certified Six Sigma Black Belt, Quality Manager, and Quality Engineer. He was an Oklahoma Quality Award examiner and team leader in 2002 and 2003. Govindarajan (Govind) Ramu is a quality manager and Six Sigma Master Black Belt at JDS Uniphase Corporation. He is a licensed professional engineer (mechanical) from Ontario, Canada, and holds certifications in statistical quality control and operations research from ISI India. He is an ASQ Certified Reliability Engineer, Software Quality Engineer, Quality Auditor, Six Sigma Black Belt, Quality Engineer, and Quality Manager. He is a Senior member of ASQ and a registered QMS 2000 principal auditor from IRCA (UK). More biographical information can be found at http://www.asq.org/sixsigma/about/govind.html. Daniel J. Zrymiak is software delivery manager at Accenture. He holds a bachelor degree of commerce from the University of Saskatchewan. He is an ASQ Certified Software Quality Engineer, Quality Engineer, Quality Auditor, Quality Manager, Quality Auditor-HACCP, Six Sigma Black Belt, and Biomedical Auditor. Zrymiak is also a part-time instructor at the University of British Columbia, British Columbia Institute of Technology, and Kwantlen University, designing and delivering courses for software QA and statistics. He is a Senior member of ASQ and the year 2000 recipient of the ASQ Feigenbaum Medal, presented to the individual 35 years of age or younger who has displayed outstanding characteristics of leadership, professionalism, and potential in the field of quality.