Starting with a new chapter on assessing conflict and bringing people to the table, the first section explains the process step by step, from opening conversations and exploring the situation through the phases of finding resolution—deciding on topics, reviewing options, and testing agreements.
The "Toolbox" section details the concepts and skills a mediator needs in order to:Understand the conflict Support the people Facilitate the process Guide decision-making
Throughout the book, the emphasis is on what the mediator can do or say now, and on the underlying principles and core methods that can help the mediator make wise choices.
Long a popular course textbook for high schools, universities, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators and a practical guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees, or teams.
Jennifer E. Beer, PhD, mediates organizational conflicts, facilitates meetings, and offers related workshops, regularly teaching a negotiation course at Wharton (University of Pennsylvania).
Caroline C. Packard, JD led Friends Conflict Resolution Programs for fifteen years and is an organizational conflict response specialist and mediator based in Philadelphia, Pennsylvania.
Eileen Stief developed the mediation process presented in the Handbook, training a generation of mediators to work with community, multi-party, and environmental disputes.
The Second Edition of this widely adopted text contains new and expanded coverage of on-line mediation, cross-cultural mediation and co-mediation, as well as new, non-legal examples of the use of mediation. It includes a revised and expanded discussion of effective persuasion and problem solving, based on cutting edge social science research findings. And it expands the video content from 6 to 7 hours, by including a new, full-length video of the text s high-conflict child custody study, illustrating the stages of the process in sequence.Features of The Practice of Mediation:
Accessible, conversational style.Provides students with a sophisticated conceptual understanding of the negotiation process and the cognitive, psychological and strategic barriers to conflict resolution.Teaches about the mediation process from the inside out, breaking down the skills of effective mediation into their component parts.Offers close analysis of major ethical and role issues that mediators encounter.Prepares students for all of the major approaches to mediation.Includes a self-contained chapter with video extracts on representing clients in mediationIncludes seven hours of online video, depicting nine professional mediators, with different backgrounds and orientations, mediating three different cases, often with very different results.The video extracts are fully integrated with the text, enabling students to see what they are reading about as they read it.The online video saves precious classroom time, allowing viewing and analysis outside of class.The three cases depicted in the video are based on real, mediated disputes:A child custody case.A small-claims consumer dispute between a homeowner and a kitchen contractor.A complex negligence suit filed by a tenant against his former landlord after an intruder robbed him at knifepoint.The video includes an extended comparative example of facilitative and evaluative mediation of the same matter.Mediators and lawyers perform as they would in the actual case. Professional actors portray the role of the disputants in an extremely realistic fashion.