Today, the need for communication skills has become more important than ever before. Communication plays a vital role — be it the preparation one has to do to face an interview or deal with diverse business deals, or interacting with colleagues, superiors, and others. The Second Edition of this text, based on the feedback received from the readers, continues to highlight the vital skills one needs for effectively communicating in diverse situations. Divided into five parts, the text shows the power of three V’s of communication — the verbal, the visual and the vocal, examining at the same time the role of formal and informal communication methods, and stressing the significance of grapevine in organizations. It also demonstrates how important listening is, and the basic skill-sets needed by a manager for business dealings. Further, the text gives the nuances of verbal communication and the factors necessary for preparing a presentation besides giving a comprehensive view of non-verbal communication. It highlights the role of written communication, the importance of business writing, the formats of business letters, memos, and report writing, and how flawed thinking impedes written communication. The text concludes by emphasizing the crucial role played by corporate communication in enhancing an organization’s image. What’s New to This Edition : New concepts such as Fog Index/Readability Index, Business Terms, Acronyms, Abbreviations, e-mail Etiquette, Virtual Team Skills, and Social Skills. Many exercises and other inputs. Written in a clear and straightforward style and in a student-friendly fashion, this concise and compact text is intended both for students of management and for young executives and managers.
It is said the future belongs to Communication. And rightly so. For today, more than ever before, the need for effective communication is being felt. This is particularly true of business communication because, organizations in their efforts to excel in business and outdo their competitors, have to be precise and extremely effective in their communication to satisfy all its stakeholders—be they suppliers, distributors, advertisers or customers. This book on Business Communication, now in its Second Edition, brings to fore the multidimensional aspects of Business Communication—ranging from listening, speaking, developing skill sets, to exhibiting correct body language. The book emphasizes that understanding the perceptions and mindsets of the communicators and the context are crucial for business communication. This book, which is the outcome of the rich and the vast experience of Dr. Asha Kaul and her interaction with the brilliant young minds at IIM Ahmedabad and other B-schools, should be of immense value to the budding as well as practicing managers. All readers will find this new edition extremely useful, refreshingly different, and delectably delightful. What’s New to This Edition : • Extensive use of examples, anecdotes, and brief case studies to exemplify the points/issues. • Checklist and Summary which are ready reckoners for a student hard pressed for time yet desirous of learning and change. • Learning Objectives for each chapter and section, which bring focus to the text. • Activities in which the student can participate and test communication competence. • Comprehensive section on exercises at the end of each chapter, which are application oriented and test the student’s grasp of the subject. The book is recommended by AICTE for PGDM course. The link is www.aicte-india.org/modelsyllabus.php
In the era of information technology, organizations seek employees who have excellent communication skills. The advantage is for the individuals who, with their excellent communicative ability, are able to meet the challenges of the professional world through diverse paths such as writing, speaking, reading, and listening. This comprehensive and student friendly book dwells on various aspects of technical communication that students of science and engineering should be familiar with. Divided into two parts, Part A of the text describes in detail the planning, designing and drafting of documents for a broad range of situations and applications. The text explores the types of business letters reflecting current practices, and different techniques of drafting them. Since, in the professional settings, executives have to work in teams, the book explains various causes of communication breakdown and ways to overcome them. A separate chapter is devoted to Advertising. Part B elaborates on Group Communication taking into consideration the collective and individual requirements. This part also includes individual chapters on Effective Presentation, Non-Verbal Cues, Speeches, Interviews, and Negotiation Skills so as to orient young professionals towards new challenges. This compact book is intended primarily as a text for undergraduate students of engineering and science. Besides, students of business management would also find the book immensely valuable. In addition, the text would be a handy reference for practicing professionals who wish to hone their communication skills for achieving better results and should prove extremely useful for those involved in everyday communication.
In a knowledge-based economy, the ability to communicate information in clear and concise terms is becoming more critical. This book on Business Communication is intended to meet the demand for students who are trained to communicate effectively in the current globalized context. It provides readers a comprehensive view of communication, its scope and importance in business. Besides this, the text develops an awareness of the importance of succinct written expression in modern business communication.This book covers a number of key business communication topics that aim to develop specific skills and competencies:• Communication process. To gain an understanding of communication as a socio-cultural process.• Intercultural communication skills. To know important factors while communicating with audiences of diverse backgrounds in the global business, professional and political environment. • Letter writing skills. To convey the message precisely through letters, memos or emails, paying attention to the writer’s objectives, the readers’ needs, the reader–writer relationship and the context.• Listening skills. To become an effective listener to develop new ideas, options and goals.• Presentation skills. To become more effective speakers and deliver persuasive presentations.• Report writing skills. To understand the fundamentals of the report writing process and develop the critical skills necessary to produce convincing written reports.The book will be of immense use to the students of management, animation and multimedia, engineering, science, media studies, journalism and related fields of study. Besides this, the professionals—managers, advertising, marketing and public relations executives, businessmen and HR experts—will also find it extremely useful.
Reflections in Communication is a response and guide to the need for productive and effective communication and is designed for readers who have had little or no formal instruction in the field of speech communication. Dealing with cultural, critical and contextual issues, the text provides a comprehensive coverage. With an outstanding collection of chapters to develop knowledge and skills, this book uses an array of resources for communicating effectively in democratic societies. An added emphasis is the utilization of interdisciplinary approaches in dealing with principles, concepts, activities and theories of communication with research evidence.
The future of business communications is a fully interconnected world where every employee will access, create and use content from anywhere. At the same time, companies want to keep their employees connected anytime or anywhere. Employees are no longer tied to their desktops, and they want the same communications options on the road or from home that they have in the office. Face-to-face communication is quickly becoming a lost art in this age of e-mail, texting and voicemail. But ultimately, when it comes to engaging an audience or making a compelling sales presentation, business is still driven by personal communication. High technology sets the stage, but speaking face-to-face seals the deal. Lack of communicative ability plagues many corporations, and the professionals that rise to the top are overwhelming those that develop communication approaches that achieve results. But, communicating with influence takes work and requires constant attention. This text will assist you in understanding types of communication, explain how successful communication takes place, and suggest ways of improving communication.
With the younger generation today seeking jobs in multinational corporations, large companies, or the civil services in the government, and the competition becoming stiffer and stiffer with each passing day, it is only natural that the ability to communicate effectively, precisely as well as to acquire communication skills has become more important than ever before. A plethora of books have flooded the market to capitalize on this frantic effort of the younger generation to become adept in communication. And professional communication is no exception to this. This accessible and compact book on Professional Communication strives to focus on the communication skills needed for the professionals. Divided into five parts and 19 chapters, the book begins with a discussion on the concept of communication, and then it goes on to give in detail features of a language as a tool of communication, the communication process models and barriers to communication. The text also elaborates on word formation, vocabulary, sentence structure and paragraph development. In addition, it explains different forms of technical communication; the format, layout and style of business communication; technical documents such as theses, scientific articles and research papers; and technical proposals. Furthermore, the book provides value-based text reading from celebrated writers. This student-friendly book, suffused with practical examples, is primarily intended as a textbook for the first year students of engineering (B.Tech.) of UP Technical University for their course on Professional Communication. It will also be of immense benefit to undergraduate students and technical professionals across the country. KEY FEATURES : Gives a broader perspective on communication and its barriers. Provides a more comprehensive division of the different types of reports. Elaborates on various approaches to presentation strategies.
Communication Studies, provides the necessary guidance for every student preparing for CAPE examination. This is one of the first direct and structured compilation for the CAPE examination. Students have long experienced difficulty in understanding and formulating what is required of them. Communication Studies shows you how to: gather, evaluate and present information on current issuescreate a portfolio containing both oral and written workformulate what CAPE examination requires of themYou will also be given an in-depth insight into language, the relevant definitions, concepts and impacts on society today. This concise work possesses all that you need to thoroughly prepare for and pass CAPE. Breaking new ground in this field, Communication Studies, gives students a complete package for the syllabus including detailed explanations, sample of essays and a portfolio.
The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This “how-to” book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes and each topic is divided into “Things to Know” and “Things to Do.”
Written from an Indian perspective, Business English prepares students for the emerging global business sector by making them aware of the need to adopt a sensitive approach towards business communication. Its unique pedagogical features include illustrations; practical guides; boxes with easy references; exhaustive examples that reflect the changing business world; charts and diagrams as value-addition to the text; and exercises to help in improving linguistic skills.
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