The 8 Habits of Quality People

Tusitala (RLS) Pte Ltd
Free sample

The ultimate purpose of Quality is customer satisfaction.  Quality people are people whose mission in life is customer satisfaction; people whose actions and behavior are largely if not totally guided by customer needs, requirements and expectations …  They smell, hear, eat, breathe, talk, do, see, serve and pamper customers.  Wouldn’t such people be the dream employees of customer-centric, serviceoriented organizations?  The answer is an unequivocal YES!  People are an organization’s most valuable resource.  People make the culture.  The people and the culture of an organization, in turn determine its success.   
Therefore, in today’s increasingly competitive and service-oriented business environment, Quality people are hotly sought after!  How can you make yourself a Quality person, and hence, a highly valued employee, a much sought-after worker?  This is the question 8 Habits sets out to answer.    
Disclaimer :  This publication is in no way whatsoever, associated with the famous work by Stephen R. Covey titled  THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE and is neither endorsed / authorised by the said Stephen R. Covey nor by Franklin Covey Co., proprietor of the trade mark “THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE”
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About the author

Chor Hoong is a Management Consultant.  Educated at the National University of Singapore  -  BEE (Hons) & MBA …  Corporate- and Quality-trained by Texas Instruments Singapore … 
Founder of www.tqmconsultancy.com, Chor Hoong is a specialist in the application of Statistics in Manufacturing and R&D, and a strong advocate of business process reengineering.  US-trained in the Malcolm Baldrige National Quality Award, Chor Hoong has devoted herself to assisting industry in their quest for Quality supremacy, over the past 2 decades. 
Married with 3 lovely children, she loves life and lives life richly.   Outside of the training room and corporate meeting rooms, you can find Chor Hoong on a tennis court or on the dance floor!  
Writing is yet another of her passions.  A bilingual writer, she has published 3 books in 2 languages. Believing in giving back to industry what industry has taught her; in giving back to society what life has so kindly enriched her with, she shares her passion for her professional work and for life in her books. 

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Additional Information

Publisher
Tusitala (RLS) Pte Ltd
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Pages
234
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ISBN
9789810978426
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Language
English
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Content Protection
This content is DRM protected.
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Read Aloud
Available on Android devices
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Eligible for Family Library

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