Telephone Etiquette: Making Lasting First Impressions

VOOK
1

In most instances the telephone is the first impression that a customer has of us. If we donÕt do well, it may be the last impression that they have of us Ð because they may not come back. Just as there is etiquette for face-to-face service, there is also etiquette for telephone service. It is equally as important as the direct contact.

This telephone etiquette mini-resource guide will provide you with tips, techniques, and best practices for answering and receiving calls, handling difficult callers, transferring calls, and suggested telephone verbiage that exemplifies professionalism and finesse.

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Additional Information

Publisher
VOOK
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Published on
Sep 4, 2013
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Pages
32
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ISBN
9781629217116
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Features
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Language
English
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Genres
Business & Economics / Customer Relations
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Content Protection
This content is DRM protected.
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Available on Android devices
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