Delivering Happiness: A Path to Profits, Passion, and Purpose

· Hachette UK
4.3
52 reviews
Ebook
272
Pages

About this ebook

Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .

Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller
4.3
52 reviews
Oliver Black
August 15, 2019
Starts off great, a fantastically told and gripping real life story about entrepreneurship and lessons learnt. It then descends into a monotonus and repetitive explanation of Zappos' core values. It also glosses over work life balance a bit, expecting peoples work to become their life.
5 people found this review helpful
Vijay Kumar
September 1, 2014
A great thought to explain.
5 people found this review helpful
partysong06
January 21, 2017
Awesome must read!
2 people found this review helpful

About the author

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.

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