V. Jesse Smith was born and raised in Brooklyn, New York. He is president and founder of a training institute called Heights of Greatness Leadership Institute, based in Los Angeles California.Mr. Smith has been part of the labor movement for more than 10 years. He worked for the Service Employee International Union (SEIU), Local 1199 in New York, and then Local 399 (now United Healthcare Workers-West) in Los Angeles California.Known from coast to coast-New York and California-Mr. Smith holds a Juris Doctorate degree in law from the University of West Los Angeles School of Law, and is a Mediator, receiving his training from Loyola Law School Dispute Resolution Program.He is an ordained Minister, former Palmdale City Council candidate and a Community-Activist to heart.Mr. Smith has given hundreds of lecturers, sermons, speeches and seminars on self-development, social justice and worker empowerment. He has appeared on television, radio (90.7 KPFK) and in the news media speaking and motivating others on contemporary and labor issues.Mr. Smith has been married for 16 years, with two beautiful children. He and his family reside in Palmdale, California.
“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive