The Cost of Emotions in the Workplace: The Bottom-Line Cost of Emotional Continuity Management

Rothstein Publishing
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Emotional Tornados in Your Workplace Can Be Just as Destructive as the Natural Kind If your company employs human beings, there are emotions at work. Emotions are part your company's culture and need to be as astutely managed as any other potential disruption to your business. The old paradigm of separating humans from humanity during work hours is not only antiquated thinking, it's high risk behavior. Emotional management should not be the sole domain of a few employees. Everyone can be awake and aware of the concepts and tools in this new book to effectively manage and channel workplace emotions. Of course, just as there are gamblers in "tornado alley" who ignore the warning sirens, you get to decide how much risk your company can absorb. Dr. Vali Hawkins-Mitchell, a leading authority in the growing field of Emotional Continuity Management, makes a compelling business case that the human emotion factor has a calculable, direct impact on the fiscal bottom line. She describes an event involving two rowdy employees who became violent over a work-related decision and how its effects led to her provocative new insights into the cost of mismanaged emotions in the workplace: Walking the halls, I saw, felt, and heard the disruptive effect of these two workers on 600 people. It was like experiencing the rubble of any other disaster. There was no physical wreckage, but the full range of emotions was exactly like that of any natural disaster. Everything was exposed and raw as if a common energy had stripped away the veneer of civilized behaviors. No infrastructure kept people safe in the presence of these out of control employees. People took sides, hid, ran, quit, overworked, underworked, ate too much, drank more, complained more, went silent, changed jobs, exited. They reacted as if all their system had been tossed into the air and was never going to land again. From that experience, I became sensitized to the differences between small gusts of emotions with no power and those with catastrophic force. Small variations in behavior can be early warning signs of trouble. "Dr. Vali" explains her own "Emotional Tornado V Chart" based on the Fujita scale, a method to observe, predict, prepare, plan, and write policy to manage workplace the full range of workplace emotions. She details how to control the employee "spinning" after emotionally-charged events, such as the effects of an abusive manager, layoffs, employee illnesses or stressful family situations, suicides, and headlined homicides. She gives special emphasis to managing office bullies and workplace emotions before, during and after an emergency or disaster. Dr. Vali offers these critical steps to all levels of management: Understand that emotions are going to happen, have measurable costs, can be managed in a compassionate manner that supports people and the bottom line, and don't go away just because they are suppressed, ignored, or devalued. In fact, they will distort and become even more lethal. Achieve realistic buy-in at the top - the CEO, owner, senior leadership - and briefly teach them key tools. With such awareness in place, emotions rising in the system can be reflected back into it in a healthy form with tools that increase loyalty and productivity. Managers will know that if a "tornado" breaks out, supports are already in place. Teach everyone, from the bottom up, tools to manage emotions.The primary key to emotional continuity management is that everyone is on the same team using the exact same tools, creating comradeship as well as intelligent procedures and policies.
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About the author

Vali Hawkins Mitchell, Ph.D., LMHC, jokes that she made a career choice at birth: she was born in the middle of an earthquake measuring 7.1 on the Richter scale!

"Call it fate, call it divine intervention or simply the result of a very impressionistic and inquisitive mind," she says, "but I've made a career of studying how individuals, organizations, and communities deal with the emotional reactions that come during and following crises or catastrophic disasters."

Dr. Vali, as she is well known, holds a Doctorate in Health Education and Masters degrees in Applied Psychology and Expressive Arts Therapy. She is a highly regarded public speaker, trainer, author, consultant, and educator.

A valued mentor and keynote speaker, she offers critical insights on the real human factors of disaster and emergency planning based on her experiences with major events such as the World Trade Center, Hurricane Katrina, Samoan earthquakes, the Indonesian tsunami, and Pacific Northwest Wildfires. She is considered by many as the leading authority in the growing field of Emotional Continuity Management.

Academically, Dr. Vali has been adjunct faculty member and guest lecturer at a number of universities and colleges, including Washington State University, the World Medicine Institute, and Lane Community College. She has contributed original research in the area of Psychosocial Dynamics of Families with Pediatric Illness, Tools of Trauma Management for Emergency Care and Health Care Delivery Professionals, and the Use of Quantum Poetry for Trauma Management.

As a counselor, she has been trained by the American Red Cross as a Disaster Mental Health provider and National Diversity Instructor, and has been engaged by the US Department of Defense to consult directly with military families, veterans, and service members in all branches since 2009.

As a business consultant and educator, Dr. Vali travels extensively, providing custom-designed trainings for individuals and teams, private and government agencies and businesses from mom-and-pop companies to large corporations.

Dr. Vali is the author of Emotional Terrors in the Workplace Protecting Your Bottom Line; Dr. Vali's Survival Guide: Tips for the Journey; Preparing a Go-Bag; and a number of plays, musicals, and children's titles. She is a performance musician and award-winning artist. She is a Registered Expressive Arts Therapist (REAT) and is based in Seattle, Washington.

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Additional Information

Publisher
Rothstein Publishing
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Published on
Jun 29, 2014
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Pages
276
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ISBN
9781931332682
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Best for
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Language
English
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Genres
Business & Economics / Conflict Resolution & Mediation
Business & Economics / General
Business & Economics / Human Resources & Personnel Management
Business & Economics / Management
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Content protection
This content is DRM protected.
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Eligible for Family Library

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