Jon Pienkowski is an IT and technical support professional and cybersecurity researcher with 20+ years of hands-on experience supporting Windows, MacOS and Linux systems. His work spans hardware/software diagnostics and repair, data recovery, custom desktop and server builds, virtualization (including Docker and Proxmox), network design and management for homes and businesses, and security-focused system hardening. Jon's cybersecurity background includes malware removal, research and reverse engineering, with ongoing training through platforms such as TryHackMe, PentestLab, TCM Security, and HackTheBox.