The Talent Management Handbook is the established go-to guide for HR professionals, managers, and leaders looking for the best ways to use talent management programs to develop a culture of excellence. This third edition features new and updated chapters based on fresh approaches and material for identifying, recruiting, positioning, and developing highly qualified, motivated people to meet current and future business requirements. Filled with expert advice, the book offers a roadmap for developing a comprehensive approach to talent management that will guide professionals in the coming years.
Lance A. Berger is managing partner of Lance A. Berger & Associates, Ltd. in Bryn Mawr, Pennsylvania. A recognized consulting authority specializing in talent management, compensation, and change management, he is also co-author of The Talent Management Handbook, The Compensation Handbook, Management Wisdom from the New York Yankees' Dynasty, The Change Management Handbook, and Deengineering the Corporation.
Dorothy R. Berger is a partner of Lance A. Berger & Associates, Ltd., where she coordinates organizational activities for the firm and serves as a talent management consultant. She is co-author of The Talent Management Handbook, The Compensation Handbook, Management Wisdom from the New York Yankees' Dynasty, The Change Management Handbook, and Deengineering the Corporation.
"Paul Marciano provides a wealth of prescriptive advice that absolutely makes sense. You can actually open the book to any chapter and gain ideas for immediate implementation." -- Beverly Kaye, coauthor of Love 'Em or Lose 'Em
"This book should be in the hands of anyone who has to get work done through other people! It's an invaluable tool for any manager at any level." -- John L. Rice, Vice President Human Resources, Tyco International
"Carrots and Sticks Don't Work provides a commonsense approach to employee engagement. Dr. Marciano provides great real-world insights, data, and practical examples to truly bring the RESPECT model to life." -- Renee Selman, President, Catalina Health Resources
"The RESPECT model is one of the most dynamic, engaging, and thought-provoking employee engagement tools that I have seen. Dr. Marciano's work will help you provide meaningful long-term benefits for your employees, for your organization, and for yourself." -- Andy Brantley, President and CEO, College and University Professional Association for Human Resources
"This book provides clear advice and instruction on how to engage your team members and inspire them to a higher level of productivity, work satisfaction, and enjoyment. I am already utilizing its techniques and finding immediate positive changes." -- Robert Roth, Director, Accounting and Reporting, Colgate Palmolive CompanyThe title says it all: Carrots and Sticks Don't Work.
Reward and recognition programs can be costly and inefficient, and they primarily reward employees who are already highly engaged and productive performers. Worse still, these programs actually decrease employee motivation because they can make individual recognition, rather than the overall success of the team, the goal. Yet many businesses turn to these measures first—unaware of a better alternative. So, when it comes to changing your organizational culture, carrots and sticks don’t work!
What does work is Dr. Paul Marciano's acclaimed RESPECT model, which gives you specific, low-cost, turnkey solutions and action plans-- based on seven key drivers of employee engagement that are proven and supported by decades of research and practice—that will empower you to assess, troubleshoot, and resolve engagement issues in the workplace:Recognition and acknowledgment of employees' contributions Empowerment via tools, resources, and information that set employees up to succeed Supportive feedback through ongoing performance coaching and mentoring Partnering to encourage and foster collaborative working relationships Expectations that set clear, challenging, and attainable performance goals Consideration that lets employees know that they are cared about Trust in your employees' abilities, skills, and judgment
Carrots and Sticks Don't Work delivers the same proven resources and techniques that have enabled trainers, executives, managers, and owners at operations ranging from branches of the United States government to Fortune 500 corporations to twenty-person outfits to realize demonstrable gains in employee productivity and job satisfaction.
When you give a little RESPECT you get a more effective organization, with reduced turnover and absenteeism and employees at all levels who areengaged, focused, and committed to succeed as a team. In short, you get maximum ROI from your organization's most powerful resource: its people!
You can’t teach creativity to the uncreative! But you sure can nurture the well-hidden creativity that’s already there–and here’s how.
If you’ve tried to train employees to be more creative, you probably know this already: Creativity may be a discipline, but it’s not a teachable skill. It’s a frame of mind that makes people more receptive to making fresh connections. You can’t teach it, but you can nurture it by providing an environment that inspires and invigorates employees…
Fear comes in all forms, but one thing is always true: Fear is an obstacle to success. Every successful person has overcome fear.
Hailed as “the female Jerry Maguire” by CNN, top sports agent-turned-entrepreneur Molly Fletcher knows all about performing under pressure. Talent, skill, and endurance may be necessary ingredients to athletic achievement, but Fletcher zeroes in on the one common trait that drives elite individuals and teams to unparalleled success: a winning, fearless mindset. Success isn’t built in a day, so she guides you to recognize, seize, and shape the small moments that will make the greatest difference.
Filled with play-by-play insights and field-tested strategies―and anchored by inspiring stories from an all-star roster of sports and business leaders―Fearless at Work shows you how to:
• trade your self-defeating attitudes and self-imposed hurdles for a new outlook rooted in a sense of mission and purpose
• defeat toxic thinking, push beyond your comfort zone, embrace new challenges, and achieve your stretch goals
• prepare yourself to seize the moment when opportunity presents itself
• harness the heightened alertness that comes with fear to drive positive outcomes
• shrug off the fear of failure and not worry so much about what other people think, while gaining the confidence that comes from achieving meaningful change
It takes awareness, it takes work, and it takes determination—but in the end, conquering your fear is a choice. It’s your choice to become Fearless at Work.
Building a fully engaged, energized workforce is the key to business success. The Power of Thanks reveals how leading companies like Intuit, JetBlue Airways, IHG, Symantec, ConAgra Foods, and The Hershey Company empower employees through social recognition, in which the practice of mutual appreciation and trust directs and rewards higher performance.
Eric Mosley and Derek Irvine, executives at the world-renowned employee recognition firm Globoforce, explain why social recognition is so powerful and how you can apply it in your company. Case by case, they show how a carefully planned and consistently executed Culture of Recognition business strategy inspires:Greater employee engagement and loyalty Stronger, more unified teams and departments A creative, innovative company culture Improved customer satisfaction Increased profitability and organizational health
Mosley and Irvine provide practical advice and proven examples for devising a powerful, growth-generating strategy that modernizes employee recognition for today's social, global, multi-generational and 24x7 wired workforce.
When employees participate in a culture that makes everyone a stakeholder in the organization's success, positive energy spreads like wildfire, and business results follow. Something so simple and powerful might work like magic, but it's really just common sense. It's smart management. It's long-term thinking.
It's The Power of Thanks.
Featuring Gary Hamel, Rosabeth Moss Kanter, John Kotter, Dan Pink, Lynda Gratton, Tammy Erickson, Doug Ready, and others
"Thinkers50 . . . is the global barometer of the best management thinking." -- Professor Vijay Govindarajan, Tuck Business School at Dartmouth College
Is management an art or a science? It is both--and much more. Management may be the single most important business discipline, and yet it is the most difficult to define.
Stuart Crainer and Des Dearlove, creators of Thinkers50, begin by providing a thorough definition of management. Thinkers50 Management then reveals the most innovative management theories and insights from today's leading academics and practitioners. Chapters include:Managing Processes Measuring Performance Managing Change Managing Talent Managing Globally Managing Emotionally Managing Millennials
Each book in the Thinkers50 series provides authoritative explanations of the concepts, ideas, and practices that are making a difference today, including specific examples and cases drawn from the original sources.
Quality, forward-looking management doesn't just drive profits; it is a vital contribution to creating a healthy, peaceful society. "Management matters," the authors write. "It shapes the world. It is the vital lubricant that protects us from chaos. It is a calling and an enabling force."
Whether you're facing current management challenges in our fast-paced global economy or are aspiring to rise in the ranks to become a successful manager, Thinkers50 Management gives you the insight and knowledge you need to excel in today's highly competitive business world.
The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades.
Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors' study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, only one-the Challenger- delivers consistently high performance.
Instead of bludgeoning customers with endless facts and features about their company and products, Challengers approach customers with unique insights about how they can save or make money. They tailor their sales message to the customer's specific needs and objectives. Rather than acquiescing to the customer's every demand or objection, they are assertive, pushing back when necessary and taking control of the sale.
The things that make Challengers unique are replicable and teachable to the average sales rep. Once you understand how to identify the Challengers in your organization, you can model their approach and embed it throughout your sales force. The authors explain how almost any average-performing rep, once equipped with the right tools, can successfully reframe customers' expectations and deliver a distinctive purchase experience that drives higher levels of customer loyalty and, ultimately, greater growth.
Now, with Think Like a Freak, Steven D. Levitt and Stephen J. Dubner have written their most revolutionary book yet. With their trademark blend of captivating storytelling and unconventional analysis, they take us inside their thought process and teach us all to think a bit more productively, more creatively, more rationally—to think, that is, like a Freak.
Levitt and Dubner offer a blueprint for an entirely new way to solve problems, whether your interest lies in minor lifehacks or major global reforms. As always, no topic is off-limits. They range from business to philanthropy to sports to politics, all with the goal of retraining your brain. Along the way, you’ll learn the secrets of a Japanese hot-dog-eating champion, the reason an Australian doctor swallowed a batch of dangerous bacteria, and why Nigerian e-mail scammers make a point of saying they’re from Nigeria.
Some of the steps toward thinking like a Freak:First, put away your moral compass—because it’s hard to see a problem clearly if you’ve already decided what to do about it. Learn to say “I don’t know”—for until you can admit what you don’t yet know, it’s virtually impossible to learn what you need to. Think like a child—because you’ll come up with better ideas and ask better questions. Take a master class in incentives—because for better or worse, incentives rule our world. Learn to persuade people who don’t want to be persuaded—because being right is rarely enough to carry the day. Learn to appreciate the upside of quitting—because you can’t solve tomorrow’s problem if you aren’t willing to abandon today’s dud.
Levitt and Dubner plainly see the world like no one else. Now you can too. Never before have such iconoclastic thinkers been so revealing—and so much fun to read.