Charles Schwab: How One Company Beat Wall Street and Reinvented the Brokerage Industry

Sold by John Wiley & Sons
1
Free sample

Schwab's revolutionary approach to success in the face of adversity
Since its founding in 1973, Schwab has led the full-brokerage market by stressing customer service. Today, Schwab has established itself as a company with a unique identity: old-fashioned integrity meets technology-empowered financial services. Charles Schwab tells the compelling story of this organization's uncanny ability to reinvent itself around an unchanging set of core values. This book is organized into five sections, each representing a critical juncture for the company when it was forced to reinvent itself or be consumed. Along the way, Kador highlights Schwab's immutable laws, direct from the Chairman and CEO: 1) Create a cause, not a business; 2) the corporate vision is only as good as the values of its culture; 3) welcome upheaval. In the whirlwind economic environment we currently face, Charles Schwab provides readers with valuable lessons on how businesses can survive and thrive in any situation.
Read more
Collapse

About the author

JOHN KADOR is the author of four books, including Net Ready: Strategies for Success in the E-conomy (with Amir Hartman and John Sifonis)—a Wall Street Journal, BusinessWeek, and New York Times business books bestseller. Kador is a freelance writer for a number of business publications, and is curently working on a book about healthcare with Hank McKinnell, the Chaiman and CEO of Pfizer, Inc.
Read more
Collapse
1.0
1 total
Loading...

Additional Information

Publisher
John Wiley & Sons
Read more
Collapse
Published on
Nov 22, 2002
Read more
Collapse
Pages
324
Read more
Collapse
ISBN
9780471434313
Read more
Collapse
Read more
Collapse
Best For
Read more
Collapse
Language
English
Read more
Collapse
Genres
Business & Economics / Finance / General
Business & Economics / General
Read more
Collapse
Content Protection
This content is DRM protected.
Read more
Collapse

Reading information

Smartphones and Tablets

Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to read online or offline wherever you are.

Laptops and Computers

You can read books purchased on Google Play using your computer's web browser.

eReaders and other devices

To read on e-ink devices like the Sony eReader or Barnes & Noble Nook, you'll need to download a file and transfer it to your device. Please follow the detailed Help center instructions to transfer the files to supported eReaders.
There’s nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves—maybe more often than we realize. But we don’t need more apologies, says John Kador—we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology: Recognize the wrong and the person harmed; accept moral Responsibility for your actions; express Remorse; provide meaningful Restitution; and offer assurance that the offense will not be Repeated. Making apology work in the real world—when and how to apologize, in what medium, and how to make it stick—is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends. The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.
Revised and updated for today’s job market, the bestselling handbook for the ahead-of-the-curve job seeker

"Is there anything you'd like to ask us?" This question can paralyze even the most seasoned job applicants. But with 301 Best Questions to Ask on Your Interview at your side, you’ll be ready with a response that demonstrates your confidence and ability to see the whole picture and think on your feet.

This second edition of the bestselling job seeker's resource delivers proven, up-to-the-minute tools for job hunters who want to shine in this most crucial part of the interview process. Written with the participation of hundreds of recruiters, job coaches, hiring managers, and Fortune 500 HR specialists, this book is the best available source for the questions that can advance your candidacy and convince interviewers that you’re the best person for the job. Other features, including examples of the most powerful questions you can ask—and the questions NEVER to ask—make 301 Best Questions to Ask on Your Interview your go-to guide for get-noticed, get-hired tips and techniques and expert guidance to put you in the driver’s seat at your next interview.

John Kador is the author of several books, including The Manager's Book of Questions and How to Ace the Brain Teaser Interview. A professional business writer and consultant, he has produced numerous speeches, annual reports, scripts, case histories, white papers, and news releases for Johnson & Johnson, Pfizer, Adecco, IBM, Sears, and other corporate clients. He lives in Winfield, Pennsylvania.

©2019 GoogleSite Terms of ServicePrivacyDevelopersArtistsAbout Google|Location: United StatesLanguage: English (United States)
By purchasing this item, you are transacting with Google Payments and agreeing to the Google Payments Terms of Service and Privacy Notice.