Blind Spots: Why We Fail to Do What's Right and What to Do about It

Princeton University Press
6
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When confronted with an ethical dilemma, most of us like to think we would stand up for our principles. But we are not as ethical as we think we are. In Blind Spots, leading business ethicists Max Bazerman and Ann Tenbrunsel examine the ways we overestimate our ability to do what is right and how we act unethically without meaning to. From the collapse of Enron and corruption in the tobacco industry, to sales of the defective Ford Pinto, the downfall of Bernard Madoff, and the Challenger space shuttle disaster, the authors investigate the nature of ethical failures in the business world and beyond, and illustrate how we can become more ethical, bridging the gap between who we are and who we want to be.

Explaining why traditional approaches to ethics don't work, the book considers how blind spots like ethical fading--the removal of ethics from the decision--making process--have led to tragedies and scandals such as the Challenger space shuttle disaster, steroid use in Major League Baseball, the crash in the financial markets, and the energy crisis. The authors demonstrate how ethical standards shift, how we neglect to notice and act on the unethical behavior of others, and how compliance initiatives can actually promote unethical behavior. They argue that scandals will continue to emerge unless such approaches take into account the psychology of individuals faced with ethical dilemmas. Distinguishing our "should self" (the person who knows what is correct) from our "want self" (the person who ends up making decisions), the authors point out ethical sinkholes that create questionable actions.

Suggesting innovative individual and group tactics for improving human judgment, Blind Spots shows us how to secure a place for ethics in our workplaces, institutions, and daily lives.

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About the author

Max H. Bazerman is the Jesse Isidor Straus Professor of Business Administration at Harvard Business School. He is the author and coauthor of many books, including Negotiation Genius. Ann E. Tenbrunsel is the Rex and Alice A. Martin Professor of Business Ethics at the Mendoza College of Business, University of Notre Dame. She is the coeditor of several books, including Codes of Conduct.
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Reviews

4.3
6 total
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Additional Information

Publisher
Princeton University Press
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Published on
Mar 1, 2011
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Pages
200
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ISBN
9781400837991
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Language
English
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Genres
Business & Economics / Business Ethics
Business & Economics / Decision-Making & Problem Solving
Business & Economics / General
Psychology / Applied Psychology
Self-Help / Personal Growth / General
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Content Protection
This content is DRM protected.
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Available on Android devices
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Eligible for Family Library

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David M. Messick
Despite ongoing efforts to maintain ethical standards, highly publicized episodes of corporate misconduct occur with disturbing frequency. Firms produce defective products, release toxic substances into the environment, or permit dangerous conditions to existin their workplaces. The propensity for irresponsible acts is not confined to rogue companies, but crops up in even the most respectable firms. Codes of Conduct is the first comprehensive attempt to understand these problems by applying the principles of modern behavioral science to the study of organizational behavior.

Codes of Conduct probes the psychological and social processes through which companies and their managers respond to a wide array of ethical dilemmas, from risk and safety management to the treatment of employees. The contributors employ a wide range of case studies to illustrate the effects of social influence and group persuasion, organizational authority and communication, fragmented responsibility, and the process of rationalization. John Darley investigates how unethical acts are unintentionally assembled within organizations as a result of cascading pressures and social processes. Essays by Roderick Kramer and David Messick and by George Loewenstein focus on irrational decision making among managers. Willem Wagenaar examines how worker safety is endangered by management decisions that focus too narrowly on cost cutting and short time horizons. Essays by Baruch Fischhoff and by Robyn Dawes review the role of the expert in assessing environmental risk.

Robert Bies reviews evidence that employees are more willing to provide personal information and to accept affirmative action programs if they are consulted on the intended procedures and goals. Stephanie Goodwin and Susan Fiske discuss how employees can be educated to base office judgments on personal qualities rather than on generalizations of gender, race, and ethnicity. Codes of Conduct makes an important scientific contribution to the understanding of decisionmaking and social processes in business, and offers clear insights into the design of effective policies to improve ethical conduct.

麥斯‧貝澤曼(Max H. Bazerman)
 學學福爾摩斯,留意狗為什麼沒叫?專注,可能引發危機!
覺察,才是成功決策的關鍵!
《快思慢想》作者、諾貝爾獎得主 康納曼強力推薦
輕忽周遭的蛛絲馬跡,勢必帶來災難。
貝澤曼提供少見且重要的新觀念!
哈佛商學院教授親自指導:
如何注意到別人遺漏的訊息,掌握行動先機!
你是否太過專注某事,忽略眼前明顯可見的訊息?
你是否「當局者迷」,輕忽局外人的深度見解?
當你決策失誤,只能歸咎於種種未知變數?

想像一下,假如我們能擴大自然覺知的範圍,教會自己有效看見與評估分析他人經常忽略的訊息,在談判、決策與領導方面會享有多大的優勢?
應用行為心理學權威貝澤曼教授根據三十多年來的研究、指導哈佛商學院學生及企業主管的經驗,傳授如何經由訓練培養,察覺別人遺漏訊息的能力,掌握左右成功的行動先機。
貝澤曼透過眾多著名案例,分析其中遭到忽略的訊息及造成盲點的原因,並廣泛利用為哈佛商學院EMBA課程設計的案例研究及思考實驗,刺激讀者進一步探索自己的認知盲點,提供一套容易清楚依循的方法,教你如何注意周遭的重要資訊,避免錯誤或拙劣的決策,提升領導統御的技巧和能力。

國際名人、媒體大力推薦
在討論經理人表現缺陷上,貝澤曼這本書提供少見重要的新觀念!他解釋輕忽災難到來的蛛絲馬跡所造成的後果,並教導經理人如何提高警覺。
──康納曼(Daniel Kahneman),《快思慢想》作者、諾貝爾獎得主

不管你從事任何領域,《覺察力》不只題材活潑、引人入勝,同時也是生活、觀看和工作的刺激與指導,讓我們在生活和工作上表現得更有遠見,更專注於目的。這本書,滿足讀者找尋成功關鍵的幽微真相。
──索爾(Billy Shore),「分享力量」基金會創辦人兼會長

貝澤曼是全球最厲害且最富於創見的社會科學家。《覺察力》討論覺察的重要及其力量,這是一本可以改變遊戲規則的重要著作!
──桑斯坦(Cass Sunstein),法律學者

這本書帶來一趟有趣且極富啟發的旅程,深入探索全世界最厲害「覺察者」的心靈和研究成果,閱讀之後絕對讓你獲益良多。
──諾頓(Michael Norton),《快樂錢》作者

哈佛商學院教授貝澤曼……細說我們如何輕忽了身邊最重要的細節。
──《出版者週刊》(Publishers Weekly)

在行為心理學領域中,有無數理論談到限制認知的偏見。而貝澤曼在傳播學術成果的普及工作上,可說是最富於表現技巧。他在書中提供的幾樣寶貴工具,都能幫助大家領略這些研究成果,避開偏見的傷害。
──《柯克斯評論》(Kirkus Reviews)

這本優秀著作是所有領導者(尤其是胸懷大志的領導人)一定要研讀的書。
──《書目》雜誌(Booklist)

《覺察力》這本書甚得要領,擊中要害,貝澤曼諸多個人經驗即可為證。
──《南華早報》

本書揭示許多我們從沒注意到的技巧和關鍵,令人耳目一新……跟一般商業書比
較,顯得更有趣、驚奇且另類。
──《藍鷺月刊》(Blue Heron Journal)

閱讀之後,有助於提升你為「第一流的覺察者」!
──《First Things》
David M. Messick
Despite ongoing efforts to maintain ethical standards, highly publicized episodes of corporate misconduct occur with disturbing frequency. Firms produce defective products, release toxic substances into the environment, or permit dangerous conditions to existin their workplaces. The propensity for irresponsible acts is not confined to rogue companies, but crops up in even the most respectable firms. Codes of Conduct is the first comprehensive attempt to understand these problems by applying the principles of modern behavioral science to the study of organizational behavior.

Codes of Conduct probes the psychological and social processes through which companies and their managers respond to a wide array of ethical dilemmas, from risk and safety management to the treatment of employees. The contributors employ a wide range of case studies to illustrate the effects of social influence and group persuasion, organizational authority and communication, fragmented responsibility, and the process of rationalization. John Darley investigates how unethical acts are unintentionally assembled within organizations as a result of cascading pressures and social processes. Essays by Roderick Kramer and David Messick and by George Loewenstein focus on irrational decision making among managers. Willem Wagenaar examines how worker safety is endangered by management decisions that focus too narrowly on cost cutting and short time horizons. Essays by Baruch Fischhoff and by Robyn Dawes review the role of the expert in assessing environmental risk.

Robert Bies reviews evidence that employees are more willing to provide personal information and to accept affirmative action programs if they are consulted on the intended procedures and goals. Stephanie Goodwin and Susan Fiske discuss how employees can be educated to base office judgments on personal qualities rather than on generalizations of gender, race, and ethnicity. Codes of Conduct makes an important scientific contribution to the understanding of decisionmaking and social processes in business, and offers clear insights into the design of effective policies to improve ethical conduct.

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