Records and Information Management

Patricia C. Franks

Apr 2013 · American Library Association

About this ebook

Benefiting LIS students and professionals alike, Franks presents complete coverage of the records and information lifecycle model. Encompassing paper, electronic (databases, office suites, email), and new media records (blogs, wikis), as well as records residing in “the cloud” (software as a service), the text addresses a full range of topics, including

• The origins and development of records and information
• The discipline of information governance
• Creation/capture, classification, and file plan development
• Retention strategies
• Access, storage, and retrieval
• Electronic records and electronic records management systems
• Emerging technologies such as web records, social media, and mobile devices
• Vital records, disaster preparedness and recovery, and business continuity
• Monitoring, auditing, and risk management
• Inactive records management, archives, and long-term preservation
• Education and training
• Developing a strategic records management plan

About the author

Patricia C. Franks is an associate Professor in the School of Library and Information Science (SLIS) at San José State University in California, where she serves as the Master of Archives and Records Administration (MARA) Program Coordinator and the SLIS Internship Program Coordinator. Dr. Franks supervises virtual interns and teaches courses related to information organizations and management, archival studies, and records management. Her professional activities include working with ARMA International, most recently as Consensus Group Leader for both ANSI/ARMA 1-2011 Implications of Web-Based, Collaborative Technologies in Records Management and ARMA TR 21-2012 Using Social Media in Organizations.