Damage Control (Revised & Updated): The Essential Lessons of Crisis Management

Easton Studio Press, LLC
Free sample

No one knows this better than Eric Dezenhall and John Weber, who help companies, politicians, and celebrities get out of various kinds of trouble. In this brutally honest and eye-opening guide, they take you behind the scenes of some of the biggest public relations successes—and debacles—of modern business, politics, and entertainment.
You’ll discover:
• Why the 1982 Tylenol cyanide-poisoning case is always cited as the best model for damage control, when in fact it has no relevance to the typical corporate crisis.
• Why Audi never fully recovered from driver accusations of “sudden acceleration”—despite evidence that nothing was wrong with their cars.
• What the crises faced by George W. Bush, Jim McGreevey, Sammy Sosa, Lance Armstrong, Martha Stewart, Coca-Cola, and the Catholic Church have in common . . . and what they don’t.

This new revised edition includes an additional chapter "Our Permanent Leakocracy" including information about WikiLeaks and what that notorious case means for business.
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Additional Information

Publisher
Easton Studio Press, LLC
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Published on
Jun 7, 2011
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Pages
256
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ISBN
9781935212256
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Language
English
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Genres
Business & Economics / Management
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Content protection
This content is DRM protected.
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Available on Android devices
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