The Arbinger Institute is an international training, consulting, and coaching firm that specializes in conflict resolution and peacemaking ―whether in families, in organizations, or between communities or nations. Arbinger’s clients range from individuals who are seeking help in their lives to families who are trying to strengthen and rebuild relationships to many of the largest companies and governmental institutions in the world, where Arbinger helps to establish new levels of teamwork and cooperation. For more information about Arbinger, please visit www.arbinger.com.
Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the bookIncludes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design
This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.