Physician's Guide to Surviving CGCAHPS & HCAHPS

Trina Dorrah
1
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 Take control of your patient satisfaction with the Physician’s
Guide to Surviving CGCAHPS & HCAHPS by Trina E. Dorrah, MD, MPH. As
patients demand more from their healthcare providers, publicly reported,
standardized patient satisfaction surveys are now the norm.


Despite the importance of these surveys, medical education often
does not teach healthcare providers how to improve patient satisfaction and
succeed with CGCAHPS and HCAHPS. That is, until now.



With Dr. Dorrah’s step-by-step instructional guide, healthcare
providers will learn the fundamentals of patient satisfaction, including
CGCAHPS and HCAHPS survey basics, and overall tips for succeeding on patient
satisfaction surveys.



Doctors,
physician assistants, nurse practitioners, and students alike will quickly
learn how to improve their patients’ satisfaction with Dr. Dorrah’s essential
Physician’s Guide to Surviving CGCAHPS & HCAHPS.



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About the author

Trina E. Dorrah, MD, MPH, is a board-certified internal medicine physician who currently practices at Baylor Scott & White Health in Round Rock, TX. After earning her doctorate of medicine from Vanderbilt University School of Medicine, she completed her residency in internal medicine and her master’s degree in public health from the University of Alabama, Birmingham.

Upon completion of a fellowship in quality improvement through the VA National Quality Scholars program, Dr. Dorrah began practicing medicine and accepted the role of medical director of quality for the Baylor Scott & White Health hospital in Round Rock, TX. It is there where she has led numerous improvement initiatives and honed her passion for patient satisfaction. 

Dr. Dorrah loves helping physicians and other healthcare providers succeed with patient satisfaction, and it is this desire that led her to write Physician’s Guide to Surviving CGCAHPS & HCAHPS.

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Additional Information

Publisher
Trina Dorrah
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Published on
Jul 1, 2014
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Pages
110
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ISBN
9781495292613
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Language
English
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Genres
Medical / Administration
Medical / Education & Training
Medical / Health Care Delivery
Medical / Hospital Administration & Care
Medical / Medicaid & Medicare
Medical / Physician & Patient
Medical / Physicians
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Content Protection
This content is DRM protected.
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