John Michael Haynes (19321999) was President of Haynes Mediation Training Institute, Founding President of the Academy of Family Mediators, and served as a consultant to court systems throughout the world. He appeared on numerous national television shows and authored several books, including The Fundamentals of Family Mediation, also published by SUNY Press.
Gretchen L. Haynes, now retired, was Director of the Writing Center and Assistant Professor of English at Queensborough Community College, City University of New York.
Larry Sun Fong is a psychologist in private practice, a chartered mediator, and a registered family mediator.
Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives are the main challenge for mediators and the key to successful conflict resolution.
The Mediator's Toolkit employs the author's powerful "S Questions Model," to provide readers with the skills and tools to develop and ask strategic questions that result in successful outcomes in any context. The S Questions Model toolkit dives into four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information seeking dimension, and the shifting thinking dimension. The toolkit clearly explains:The theory behind each question type, including exploration of relevant neuroscience and psychology The purpose of different types of questions How the questions work When to use different types of questions How to build and apply questions to mediation in a non-threatening way.
This essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context.
`I recommend this book to all mediators in whichever discipline they practise and with it the implicit challenge - to know and develop our craft.'
-Resolution Newsletter, and www.resolution.org.uk
The modern emergence of mediation represents the new and evolving application of an ancient and universal approach to settling quarrels. Mediation is now an established method of dispute resolution across a wide range of professional, workplace and social situations including the family, community, commercial, organisational, employment, environmental and international arenas. It is increasingly being applied to new legal, care and health sectors such as child abduction, child protection, housing and medical negligence.
This book draws uniquely on the concrete knowledge and practice experience of leading mediators, working in a variety of fields, to inform contemporary debates and challenges. These practitioners reflect on the excitement, complexity, difficulty and satisfaction of their work as well as on the differences and commonalities within and across diverse fields of mediation practice. The book explores individual qualities and approaches, styles and models of practice, institutional frameworks and personal ideologies.
Developing the Craft of Mediation is an essential aid for any mediator, and for other professionals wanting to enhance their understanding of the theory and practice of mediation.