Sticky Customer Service: Stop Churning Customers and Start Growing Your Business

Peter DeHaan Publishing Inc
Free sample

Do you lose customers about as fast as you gain them?=

It doesn't have to be that way.


Customer service isn't a once-and-done effort. It takes ongoing work to truly meet your customers' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.


With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away.


You'll discover:


- The three key areas where customer service occurs and why they must work together.


- How to avoid common errors that too many businesses make.


- Why delighting customers is not the best approach and sets up future failure.


Based on a lifetime of real-world examples, Sticky Customer Service reveals customer service gone wrong and customer service done well.


Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track.


Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers' expectations every chance you get.


Get Sticky Customer Service and turn customer retention into a strength.

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About the author

Peter Lyle DeHaan is an entrepreneur and businessman who has managed, owned, and started multiple businesses over his career. Common themes at every turn have included customer service, sales and marketing, and leadership and management. He shares his lifetime of business experience and personal insights through his books, articles, and blogs to encourage, inspire, and occasionally entertain. learn more at PeterLyleDeHaan.com

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Additional Information

Publisher
Peter DeHaan Publishing Inc
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Published on
Jun 17, 2021
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Pages
204
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ISBN
9781948082587
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Language
English
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Genres
Business & Economics / Customer Relations
Business & Economics / Industries / Service
Business & Economics / Management
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Content protection
This content is DRM protected.
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Read aloud
Available on Android devices
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Eligible for Family Library

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