With an emphasis on customer relationship management, this hands-on guide helps you manage accounts, market your products, and improve service. Whether youOCOre a salesperson, channel manager, marketing mogul, customer rep, or executive, youOCOll find secrets here for making your job easier, your day more productive, and your business more successful. This second edition has been revised to include Salesforce.comOCOs latest product and feature offerings as of the Summer 2006 release, giving you the tools you need to: Build a product catalogManage price booksCalculating and customizing forecastsDrive demand up with campaignsStimulate sales effectiveness with documentsDeliver excellent serviceAnalyze data with reportsVerify your company profileAdd users to salesforceCustomize your page and search layoutExtend your usage of Salesforce beyond CRM
This guide makes suggestions on how to dive more productivity and improve communication with standard templates from the Dummies Web site. With this book youOCOll get up to speed fast and manage your business information more effectively with Salesforce.com today!"