Cause Analysis Manual: Incident Investigation Method & Techniques

Rothstein Publishing
Free sample

A failure or accident brings your business to a sudden halt. How did it happen? What’s at the root of the problem? What keeps it from happening again? Good detective work is needed -- but how do you go about it? In this new book, industry pioneer Fred Forck’s seven-step cause analysis methodology guides you to the root of the incident, enabling you to act effectively to avoid loss of time, money, productivity, and quality.

From 30+ years of experience as a performance improvement consultant, self-assessment team leader, and trainer, Fred Forck, CPT, understands what you need to get the job done. He leads you through a clear step-by-step process of root cause evaluation, quality improvement, and corrective action. Using these straightforward tools, you can avoid errors, increase reliability, enhance performance, and improve bottom-line results -- while creating a resilient culture that avoids repeat failures. The key phases of this successful cause analysis include:

  • Scoping the Problem
  • Investigating the Factors
  • Reconstructing the Story
  • Establishing Contributing Factors
  • Validating Underlying Factors
  • Planning Corrective Actions
  • Reporting Learnings

At each stage, Cause Analysis Manual: Incident Investigation Method and Techniques gives you a wealth of real-world examples, models, thought-provoking discussion questions, and ready-to-use checklists and forms.

The author provides:

  • references for further reading
  • hundreds of illustrative figures, tables, and diagrams
  • a full glossary of terms and acronyms
  • professional index

You know that identifying causes and preventing business-disrupting events isn’t always easy. By following Fred Forck’s proven steps you will be able to identify contributing factors, align organizational behaviors, take corrective action, and improve business performance!

Are you a professor or leader of seminars or workshops? On confirmed course adoption of Cause Analysis Manual: Incident Investigation Method and Techniques, you will have access to a comprehensive, professional Instructor’s Manual.

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About the author

Fred Forck, CPT, is a highly experienced incident investigator and self-assessment team leader who completed a 25-year career at the Callaway Nuclear Power Plant in Fulton, MO, in May 2007. He offers a rich array of root cause evaluation, quality assurance, quality improvement, facilitation, and teaching skills — including proven abilities to determine and correct the organizational weaknesses linking multiple adverse business incidents.

In 1982 Fred joined Quality Assurance (QA) at Callaway Nuclear Power Plant while the station was still under construction. As QA training supervisor, Fred developed the initial auditor and lead auditor training for the Callaway plant. He supervised the QA operations support group. As a certified lead auditor, Fred led inspections of vendors, chemistry, health physics, training, environmental monitoring, and corrective action. He also led the first self-assessment of industrial safety at the Callaway plant. At Callaway and at Palo Verde Nuclear Generating Stations, Fred developed the root cause analysis (RCA) training programs and compiled root cause manuals for both stations (the latter for Palo Verde’s regulatory recovery). At Callaway, Fred participated on over 90 root cause investigations generally as the lead investigator or the mentor. Besides participating in five common cause analyses, Fred developed and delivered the station’s common cause analysis training. In 1999, Fred participated on a Nuclear Energy Institute (NEI) team that benchmarked best corrective action processes in the nuclear industry. Fred’s final position at Callaway was root cause analysis coordinator. He has recent qualifications as a root cause analyst at Palo Verde, Ft. Calhoun, Tennessee Valley Authority (TVA), and Entergy nuclear stations. He was the lead RCA investigator for Fort Calhoun station’s Nuclear Regulatory Commission (NRC) 95002 inspection and qualified as a root cause subject matter expert at TVA’s Browns Ferry nuclear plant to support the NRC’s 95003 inspection. After Duke Energy completed its merger with Progress Energy in 2012, Fred consolidated the corrective action and cause analysis programs of both utilities into a single set of procedures. His most recent work has been with Entergy Nuclear as an investigator to support the Arkansas Nuclear One (ANO) 95003 regulatory recovery and the River Bend Nuclear Generating Station 95001 regulatory recovery.

In 2007, Fred was designated as a Certified Performance Technologist (CPT) in accordance with the International Society of Performance Improvement (ISPI) standards. is certification is a reflection of Fred’s work for over 35 years improving workplace performance by focusing on organizational assessment, incident investigation, continuous improvement, and safety culture.

Kristen Noakes-Fry, ABCI, is Executive Editor at Rothstein Publishing. Previously, she was a Research Director, Information Security and Risk Group, for Gartner, Inc.; Associate Editor at Datapro (McGraw- Hill); and Associate Professor of English at Atlantic Cape College in New Jersey. She holds an M.A. from New York University and a B.A. from Russell Sage College.

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Additional Information

Publisher
Rothstein Publishing
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Published on
Oct 5, 2016
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Pages
342
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ISBN
9781944480103
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Language
English
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Genres
Business & Economics / General
Business & Economics / Insurance / General
Business & Economics / Insurance / Risk Assessment & Management
Business & Economics / Management
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Content protection
This content is DRM protected.
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Read aloud
Available on Android devices
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Eligible for Family Library

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Have you begun to question traditional best practices in business continuity (BC)? Do you seem to be concentrating on documentation rather than preparedness? Compliance rather than recoverability? Do your efforts provide true business value? If you have these concerns, David Lindstedt and Mark Armour offer a solution in Adaptive Business Continuity: A New Approach. This ground-breaking new book provides a streamlined, realistic methodology to change BC dramatically.

After years of working with the traditional practices of business continuity (BC) – in project management, higher education, contingency planning, and disaster recovery – David Lindstedt and Mark Armour identified unworkable areas in many core practices of traditional BC. To address these issues, they created nine Adaptive BC principles, the foundation of this book:

Deliver continuous value. Document only for mnemonics. Engage at many levels within the organization. Exercise for improvement, not for testing. Learn the business. Measure and benchmark. Obtain incremental direction from leadership. Omit the risk assessment and business impact analysis. Prepare for effects, not causes.

Adaptive Business Continuity: A New Approach uses the analogy of rebuilding a house. After the initial design, the first step is to identify and remove all the things not needed in the new house. Thus, the first chapter is “Demolition” – not to get rid of the entire BC enterprise, but to remove certain BC activities and products to provide the space to install something new. The stages continue through foundation, framework, and finishing. Finally, the last chapter is “Dwelling,” permitting you a glimpse of what it might be like to live in this new home that has been created.

Through a wealth of examples, diagrams, and real-world case studies, Lindstedt and Armour show you how you can execute the Adaptive BC framework in your own organization. You will:

Recognize specific practices in traditional BC that may be problematic, outdated, or ineffective. Identify specific activities that you may wish to eliminate from your practice. Learn the capability and constraint model of recoverability. Understand how Adaptive BC can be effective in organizations with vastly different cultures and program maturity levels. See how to take the steps to implement Adaptive BC in your own organization. Think through some typical challenges and opportunities that may arise as you implement an Adaptive BC approach.
You know by now that your company could not survive without the Internet. Not in today’s market. You are either part of the digital economy or reliant upon it. With critical information assets at risk, your company requires a state-of-the-art cybersecurity program. But how do you achieve the best possible program? Tari Schreider, in Building Effective Cybersecurity Programs: A Security Manager’s Handbook, lays out the step-by-step roadmap to follow as you build or enhance your cybersecurity program.

Over 30+ years, Tari Schreider has designed and implemented cybersecurity programs throughout the world, helping hundreds of companies like yours. Building on that experience, he has created a clear roadmap that will allow the process to go more smoothly for you. Building Effective Cybersecurity Programs: A Security Manager’s Handbook is organized around the six main steps on the roadmap that will put your cybersecurity program in place:

Design a Cybersecurity ProgramEstablish a Foundation of GovernanceBuild a Threat, Vulnerability Detection, and Intelligence CapabilityBuild a Cyber Risk Management CapabilityImplement a Defense-in-Depth StrategyApply Service Management to Cybersecurity Programs

Because Schreider has researched and analyzed over 150 cybersecurity architectures, frameworks, and models, he has saved you hundreds of hours of research. He sets you up for success by talking to you directly as a friend and colleague, using practical examples. His book helps you to:

Identify the proper cybersecurity program roles and responsibilities. Classify assets and identify vulnerabilities. Define an effective cybersecurity governance foundation. Evaluate the top governance frameworks and models. Automate your governance program to make it more effective. Integrate security into your application development process. Apply defense-in-depth as a multi-dimensional strategy. Implement a service management approach to implementing countermeasures.

With this handbook, you can move forward confidently, trusting that Schreider is recommending the best components of a cybersecurity program for you. In addition, the book provides hundreds of citations and references allow you to dig deeper as you explore specific topics relevant to your organization or your studies.

Financial Risk Forecasting is a complete introduction to practical quantitative risk management, with a focus on market risk. Derived from the authors teaching notes and years spent training practitioners in risk management techniques, it brings together the three key disciplines of finance, statistics and modeling (programming), to provide a thorough grounding in risk management techniques.

Written by renowned risk expert Jon Danielsson, the book begins with an introduction to financial markets and market prices, volatility clusters, fat tails and nonlinear dependence. It then goes on to present volatility forecasting with both univatiate and multivatiate methods, discussing the various methods used by industry, with a special focus on the GARCH family of models. The evaluation of the quality of forecasts is discussed in detail. Next, the main concepts in risk and models to forecast risk are discussed, especially volatility, value-at-risk and expected shortfall. The focus is both on risk in basic assets such as stocks and foreign exchange, but also calculations of risk in bonds and options, with analytical methods such as delta-normal VaR and duration-normal VaR and Monte Carlo simulation. The book then moves on to the evaluation of risk models with methods like backtesting, followed by a discussion on stress testing. The book concludes by focussing on the forecasting of risk in very large and uncommon events with extreme value theory and considering the underlying assumptions behind almost every risk model in practical use – that risk is exogenous – and what happens when those assumptions are violated.

Every method presented brings together theoretical discussion and derivation of key equations and a discussion of issues in practical implementation. Each method is implemented in both MATLAB and R, two of the most commonly used mathematical programming languages for risk forecasting with which the reader can implement the models illustrated in the book.

The book includes four appendices. The first introduces basic concepts in statistics and financial time series referred to throughout the book. The second and third introduce R and MATLAB, providing a discussion of the basic implementation of the software packages. And the final looks at the concept of maximum likelihood, especially issues in implementation and testing.

The book is accompanied by a website - www.financialriskforecasting.com – which features downloadable code as used in the book.

You designed your Business Continuity Plan to keep your business in business regardless of the forces of man and nature. But how do you know that the plan really works? Few companies can afford the recommended full-scale exercises several times a year. In The Manager’s Guide to Business Continuity Exercises, Jim Burtles, an internationally known expert, details the options for conducting a range of tests and exercises to keep your plan effective and up to date.

Your challenge is to maintain a good and effective plan in the face of changing circumstances and limited budgets. If your situation is like that in most companies, you really cannot depend on the results of last year’s test or exercise of the plan. People tend to forget, lose confidence, lose interest, or even be replaced by other people who were not involved in your original planning. Jim Burtles explains:

“You cannot have any real confidence in your plans and procedures until they have been fully tested...Exercises are the only way we can be sure that the people will be able to interpret the plans and procedures correctly within the requisite timeframe under difficult circumstances.”

As you do your job in this constantly shifting context, Jim Burtles helps you to: • Differentiate between an “exercise” and a “test” – and see the value of each in your BC program. • Understand the different types of plans and identify the people who need to be involved in exercises and tests for each. • Use the “Five-Stage Growth Path” – from desktop to walkthrough to full-scale exercise -- to conduct gradual testing, educate personnel, foster capability, and build confidence. • Create a variety of unusual scenario plot-lines that will keep up everyone’s interest. • Identify the eight main elements in developing and delivering a successful BC exercise. • Select and prepare a “delivery team” and a “response team” for your exercise. • Make sure everyone understands the “rules of engagement.” • Use the lessons learned from exercises and tests to audit, update, and maintain the plan.

You are well aware that a host of problems may crop up in any kind of company-wide project. These problems can range from basic logistics like time and place, to non-support from executives and managers, to absenteeism, to the weather, to participants forgetting their lines. Throughout the book, Burtles uses his decades of experience working with companies like yours to give you useful examples, case studies, and down-to-earth advice to help you handle the unexpected and work toward the results you are looking for.

Now updated — your guide to getting the best insurance policy

Are you intimidated by insurance? Have no fear — this easy-to-understand guide explains everything you need to know, from getting the most coverage at the best price to dealing with adjusters, filing claims, and more. Whether you're looking for personal or business insurance, you'll see how to avoid common pitfalls, lower your costs, and get what you deserve at claim time.

Get to know the basics — understand how to make good insurance decisions and reduce the chances of a financial loss in your life

Take your insurance on the road — manage your personal automobile risks, handle special situations, insure recreational vehicles, and deal with insurance adjusters

Understand homeowner's and renter's insurance — know what is and isn't covered by typical policies, common exclusions and pitfalls, and how to cover yourself against personal lawsuits

Buy the right umbrella policy — discover the advantages, and coordinate your policies to cover the gaps

Manage life, health, and disability risks — explore individual and group policies, understand Medicare basics, and evaluate long-term disability and long-term-care insurance

Open the book and find:

The best life, health, home, and auto policies

Strategies for handling the claims process to get what you deserve

Tips on adjusting your deductible to suit your lifestyle

How to navigate healthcare policies

Ways to reduce your risk and your premiums

Common traps and loopholes

Considerations for grads, freelancers, and remote workers

All projects are inherently risky, and especially complex ones can potentially be the downfall for even the most experienced project manager. From technical challenges to resource issues to overwhelming and unrealistic deadlines to the rarely dependable commitment of your subcontractors, any number of things can go completely wrong--any day of the week! Therefore, perhaps the most essential component of every project manager’s job is the ability to identify potential risks before they cause unnecessary headaches and turmoil all around.Fully updated and consistent with the Risk Management Professional (RMP) certification and the Guide to the Project Management Body of Knowledge (PMBOK®), Identifying and Managing Project Risk remains the definitive resource for project managers seeking to be pro-active in their efforts to guard against failure and minimize unwanted surprises. From being able to draw on real-world situations and hundreds of examples of those who have gone before them, readers of this third edition will learn how to:• Use high-level risk assessment tools• Implement a system for monitoring and controlling projects• Properly document every consideration• Personalize proven methods for project risk planning to fit their specific project• And moreComplete with fresh guidance on program risk management, qualitative and quantitative risk analysis, simulation and modeling, and significant “non-project” risks, this one-stop indispensable resource is what every project manager needs to eliminate surprises and keep their projects on task.
 Learn the Secret to Insurance Adjuster Exam success! Learn how to succeed on the Insurance Adjuster Exam. Our Insurance Adjuster Guide helps you unlock the secret to success on the Insurance Claims Adjuster exam. We teach you the essential Insider Language that the top students and industry leaders know. Did you ever wonder why learning seems effortless for some people? We’ve discovered that the key to success on the Insurance Adjuster exam lies with mastering the Insider Language of the test. People who score high on the Insurance Adjuster test have a strong working vocabulary in the subject tested. They know how to decode the Insurance Adjuster vocabulary and use this as a model for test success. People with a strong Insurance Adjuster Insider Language consistently: • Perform better on the Insurance Industry Exams • Learn faster when in class and retain more information • Feel more confident on the job when dealing with clients and supervisors • Read faster and with more efficiency • Gain more satisfaction in learning The Insurance Adjuster Success Guide is different from traditional review books because it focuses on the insurance industry Insider Language. It is an outstanding supplement to a traditional review program. It helps your preparation for the Insurance Adjuster Exam become easier and more efficient. The strategies, puzzles, and questions give you enough exposure to the Insider Language to use it with confidence and make it part of your long-term memory. The Insurance Adjuster Success Guide is an awesome tool to use before the semester as it will help you develop a strong working Insider Language before you even enter the class. Learn the Secret to Success on the Insurance Adjuster Exam!
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