Alex is scared. The house is haunted, and not just by her. Hal and Tom aren't so convinced, and besides, there's an Employee of the Month Competition at the hotel that they're desperate to win. Closer inspection reveals the truth - there's a creepy Victorian child in their attic... and he knows all about them. Hotel resident Captain Hatch is busy manipulating Tom and Hal until the two of them are at each other's throats. And Mr. Rook has a plan to justify his secret government department by using the new and slightly unhinged vampire Crumb to show the importance of keeping supernaturals under control.