Heine Bros Coffee

Lunchbox Technologies Inc

About this app

The Heine Bros Coffee app makes your coffee wait for you. Order ahead and pickup in cafe or the drive-thru. Work your way up to Caboose status and earn free coffee and treats along the way.

Order Ahead

Coffee is best when it’s customized to you. Scroll through all our menu items and make them exactly what you want. When you Order Ahead, you skip the complicated ordering process and ensure that your drink is the drink you came for.

Scan-to-Pay

Load money or a gift card onto the app, or link a credit card. Simply show your code, the barista scans, and you’ve simultaneously paid for your order and earned loyalty points. As quick as a mobile wallet, but with all the rewards.

Earn Points & Redeem

With every purchase, you earn points that you can redeem on an item from the rewards store. Save up over time and take home a bag of coffee! Always check the app and your notifications for app only promotions and exclusive access.

Gift Cards and Coupons

Add a gift card or coupon to your app and spend it like cash! Easy manage all your funds in one place. Even send a gift card to a friend for the ultimate pick-me-up!

Store Locator

Not sure where your nearest Heine Bros location is? Find it on the app and with one click hop over to your favorite navigation, and you’re on your way.

Ratings and reviews

Quite possibly one of the worst app/app updates I've ever encountered. First of all, it doesn't sync to your precious account so you have to open a brand new account. This means you lose your current status. Secondly, you can link your card for payment and therefore if you don't have your QR code scanned at time of purchase you can't earn your points. I even had 2 associates tell me you can scan this receipt and it will add your loyalty points. They were both wrong. So it's basically it's inept

The new app is awful it's down half the time and too complicated to get rewards. I'm assuming there's no free drink monthly anymore for the highest tier either. Lost 2 the first two months in the new app (they were there but too complicated to use) and then by March I couldn't even find them. Awful timing with all of the new coffee places popping up. I've just started taking my business else where . It's not worth the hassle. Can't even order ahead half the time and can't upload gift cards.

The new app was easy enough to set up, however, I am disappointed with its function and appearance. It seems to have gone backwards. It appeared that my points (I had MANY) and free drink transferred but the first time I used the new app to pay, they all disappeared and were replaced with a new reward system, at a far lower amount. Also, I learned you can only use your rewards if you order ahead on the app, which is not my usual method and is not ideal. I hope they fix it soon.