HSBC CI & IoM

HSBC

About this app

Your new Mobile Banking app is the quick, convenient and secure way to manage your finances.

Download it today and you can:

• Log on quickly and securely with your fingerprint
• View your local and globally-linked account balances
• View your statements and documents
• Manage your transactions and send money to existing payees
• Generate Security Codes using your fingerprint to access Online Banking and make payments

You can even use our new Mobile Banking app to manage your global HSBC accounts outside the Channel Islands and Isle of Man.

How to log on to Mobile Banking:

• If you’re already registered for Online Banking, you can use your existing details
• If you’re not yet registered, please visit https://ciiom.hsbc.com/register/

Enjoy the freedom of banking on the go by downloading our new Mobile Banking app today.

This App is provided by HSBC Bank plc, Jersey Branch for the use of existing customers of HSBC Channel Islands and Isle of Man only. Please do not download this App if you are not an existing customer of HSBC within the Channel Islands and Isle of Man.

HSBC Bank plc, registered in England and Wales number: 14259. Registered office 8 Canada Square, London, E14 5HQ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

HSBC Bank plc, Jersey Branch is regulated in Jersey by the Jersey Financial Services Commission for Banking, General Insurance Mediation, Fund Services and Investment Business.

HSBC Bank plc, Guernsey Branch is licenced by the Guernsey Financial Services Commission for Banking, Insurance Intermediary and Investment Business. In the Isle of Man HSBC Bank plc is licenced by the Isle of Man Financial Services Authority.

Please be aware that HSBC Bank plc, Jersey Branch, HSBC Bank plc, Guernsey Branch and HSBC Bank plc with in the Isle of Man are not authorised or licensed outside of Jersey, Guernsey and the Isle of Man for the provision of the services and/ or products available through this App. We cannot guarantee that the services and products available through this App are authorised to be offered in other jurisdictions.

This App is not intended for download or use by any person in any jurisdiction where such download or use would not be permitted by law or regulation. The information provided through the App is not intended for use by persons located in or resident in jurisdictions where the distribution of such material may be considered marketing or promotional and where that activity is restricted.

Ratings and reviews

As others have mentioned, it is somewhat underwhelming and has less functionality than the previous app. The changeover between apps worked well for me, and the response times are ok. Fingerprint recognition is a good addition, but I don't like on logging out it takes me straight back to asking for a fingerprint. Auto-locking of the app should be made a priority. Otherwise, it looks ok and if simple to navigate (mainly due to there being so few functions).

This app was put out recently to replace an older version. However, it is barely functional - it crashes my phone nearly every time I try and open it, which is worrying when I'm trying to make a secure payment. They have also done away with the quick balance feature, which means checking my account has gone from a two second job to a two minute one, where I can expect my phone to crash at least once. I would have stuck to the old one if that had been an option.

Update: no functionality improvements in the past year, and the bank seem to reply to people making similar comments saying it's a "new chapter" or something. It's not new, it was forced on them and doesn't appear to be being developed. The transfer of settings and accounts was seamless. Functionality is highly limited and it has all the smartness and design of an A-level student's project. Not even branded so you would be excused for thinking this looked fraudulent (which it isn't).

What's new

This update includes small enhancements and bug fixes to improve user experience.