Eric Kowal
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A good idea with bad execution. Menu is scattered with difficult to follow paths . A simplified menu would be optimal. I just want a button for "shop", "sales", "coupons". And maybe fuel points. Everything else should be in drop down menu. I clip coupons and then can't find where they are (easily). Eventually I do find them, but it is definitely easy to lose my place again finding my shopping list isn't simple enough either.
11 people found this review helpful
The Kroger Co.
May 9, 2024
Thank you so much for providing your feedback, Eric! We can certainly understand your frustration. We're going to share this with our Digital Team as we are always looking for ways to better our service. Have a great day!
Amy Williamson
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This app just keeps getting worse and worse. Lagging, bugs, failure to load, couponsnor loading, the list goes on. The pharmacy redirecting to the web page is the worst! It doesn't work half of the time and the multi-factor authenticating is useless and horrible! You can't turn it off, you can't change it to text message, and it never sends the email most of the time. And no, Kroger-bot, the emails aren't in my spam folder, nor do I need to un-install and reinstall it for a third time.
5 people found this review helpful
The Kroger Co.
May 10, 2024
Hi Amy! Thank you for taking the time to rate our app. We would be happy to share your feedback with our Digital Team. If you need help in using the Kroger app, please call us at 1-800-576-4377. Thank you and have a great day!
Mel Smith
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Love that we can order free curbside pick up through the app, but for some reason, 9 times out of 10, a few items that we ordered will disappear from the list and thus not be included in our order. But there's no way to know what item(s) this happens to until after we pick up our groceries, because it appears just fine on the app all the way through to the order being placed (it's not an issue of something being out of stock - we're informed when that happens). Really hope this can be fixed!
20 people found this review helpful