My Optum

Optum Inc.

About this app

"New for Optum patients, previously HealthCare Partners patients!

As the mobile version of the Optum Patient Portal, My Optum makes it easy to tap into your health at home or on the go. Available in Spanish, too. Download My Optum now, so you can:

-Message your care team.
-Schedule an appointment with your provider.
-Get your lab results faster, on demand.
-Pay your bills instantly.
-And much more.

Already an Optum customer? Sign in to My Optum with your HealthSafe ID®. "

Ratings and reviews

Terrible initial registration process. It won't let you enter your required birth date info directly. You must scroll through a calendar prompt that starts with the current date, month by month. I'm almost 62 yrs old. I'm not going to scroll through 744 screens to enter info. Uninstalled. Update, January 3, 2024. Marginal improvements. Still kills my android phone. Terrible interface. I've specifically asked my HCP to call, text, or email me for communication. 14 yr old nephew can do better.

The referral tool doesn't work. It always displays a technical error. The email for support is not valid, so no help there. The website doesn't have a support number or email. No help there either. Bad app.

It provides correct and adequate information in respect of health issue.

What's new

Updated user experience for medications, Rx renewal flow, and bill pay. Improved app security.