PENNYMAC MOBILE

PennyMac Loan Services, LLC

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About this app

**What’s new: Updated design and improved functionality based on customer feedback**

Make it simple to manage your home loan, with everything you need at your fingertips. Enjoy complete convenience with 24/7 access to your account(s) and the ability to:

- Check your current loan balance
- Keep track of loan payments and activity at a glance
- Set up automatic, recurring monthly payments or make a one-time payment
- Download and view statements and documents, making it easy to go paperless
- Get payment reminders
- Manage escrow, tax and insurance
- Get available refunds with eDisbursements
- Log in securely with fingerprint authentication
- Make principal reduction and escrow shortage payments
- Calculate ways to adjust and save on your payments
- View/pay multiple mortgages

*App available in Spanish./App disponible en Español.

Pennymac Publication Rules

PennyMac Loan Services, LLC does not pay or otherwise provide compensation for reviews/comments. All reviews/comments are subject to the disclaimer provided prior to posting and become the property of Pennymac once submitted. We reserve the right to validate, remove or republish your reviews/comments at any time.

Equal Housing Opportunity © 2023 PennyMac Loan Services, LLC, 3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361, 818-224-7442. NMLS ID # 35953. For licensing information, go to: www.nmlsconsumeraccess.org. Trade/service marks are the property of PennyMac Loan Services, LLC and/or its subsidiaries or affiliates. Arizona Mortgage Banker License # 0911088. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Colorado office: 5500 South Quebec Street, Suite 260 Greenwood Village, CO 80111, [phone]. Massachusetts Mortgage Lender License # MC35953. Minnesota: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. §47.206 (3) & (4). Licensed by the N.J. Department of Banking and Insurance. Licensed Mortgage Banker-NYS Department of Financial Services. North Carolina Permit No. 119504607, 119505929, 119506567, 119506570, 119507419. Rhode Island Licensed Lender # 20092600LL, Loan Broker, and Third Party Loan Servicer. Texas office: 2201 W. Plano Parkway, Suites 150 and 300, Plano, TX 75075. For more information, review Pennymac’s state licenses and important notices. Co-op loans not available. Some products may not be available in all states. Information, rates and pricing are subject to change without prior notice at the sole discretion of PennyMac Loan Services, LLC. All loan programs subject to borrowers meeting appropriate underwriting conditions. This is not a commitment to lend. Other restrictions apply. (02-2023)

Ratings and reviews

Installed app from here, opened app to screen saying something along the lines of "there's an update," clicked the link for the update, lead right back to here. Literally unusable! 26 February 2024 Update: Reinstalled the app after seeing the response. I can log into my account now. Haven't done anything else yet, so I will provide further updates if I run into any issues.

Absolutely awful to use. Such a pain. Doesn't work half the time either. Not user-friendly at all! Update 14 March 2022: Just updated the app again. Still terrible! I have to choose "Forgot password" each time I log in. These people must not want my money because if they did, they'd make an app I can use! I know why the guy on the app looks so happy; he's probably hitting the "uninstall" button. Update February 2024: Can't login again. Just updated the app to see if that would fix it. Nope!

App is too buggy! With each update, it seems to get worse. It's quite disappointing. With the recent update, it crashes immediately. Update 11/27/23. With recent updates, the app doesn't crash immediately but is still buggy. Now I can get into the app but can't use it. I can't even access my statements in the app. There is a link to click, but the link is useless.

What's new

In this release, we've made some minor enhancements and bug fixes. We're always listening to your feedback and making improvements, so turn on automatic app updates to get the latest.