GettingOut Visits

Telmate

About this app

*Currently available at select facilities.*

What if you could video visit your incarcerated loved one from your mobile device, and didn't even need a computer to do it? And what if they could start a visit with you? Now you both can!

With our FREE GettingOut Visits app, keeping in touch with loved ones is easier and more flexible than ever. Plus with our new Visit Now feature, there's no scheduling needed. You can video visit on the spot – and you will only be charged for the actual visit time you use.

With the GettingOut Visits app, it’s easy to visit anytime, anywhere from your mobile device!

• IT’S A VIDEO CALL: Remote video visits are an easy, instant way to connect with your incarcerated friend or loved one. This service will allow you to make a video call to an inmate, just like Skype or FaceTime. You’ll use your home computer or an Android device, the inmate will use a wireless tablet.

• NO SCHEDULING NEEDED: See your loved one, quicker than ever and video visit when it’s convenient for you without scheduling. The Visit Now feature lets your visit begin in minutes. If the inmate’s not available, you’ll be notified and can schedule a visit later.

• NO UPFRONT COSTS: There are no upfront costs, you will only be charged for the actual duration of the visit.

• NO CONNECTION FEES: There are no connection fees, you will only be charged for the actual duration of the visit.

• NO PENALTIES: There are no penalties, you will only be charged for the actual duration of the visit.

• NO MINIMUM/MAXIMUM COSTS: There are no minimum/maximum costs, you will only be charged for the actual duration of the visit.

• MORE FLEXIBILITY: You can visit remotely, when it’s convenient for you and your busy life.

• LESS CALLS TO CUSTOMER SERVICE: With the Visit Now feature you don't need to schedule visits, so no penalties for missed visits. You'll spend less time with customer service and more time visiting.

Ratings and reviews

Absolutely a waste of time! When I'm trying to schedule a visit, it only allows me to block the contact and keeps relooping back to choosing contact of whom you want to video chat with. When inmate video chats, I attempt to answer call and nothing happens but hangs up right away... video doesn’t even go through. Fix the bugs so we can see our loved ones!

Been trying, and keep trying. Use multiple Apps for full service. Apps fail; they aren't intergrated well. Customer service was limited success and claims my phone is verified finally, but still unable to video chat. I'm reasonably suspicious that it's difficulty may not be accidental. Just my opinion. ( Months later, customer service can't fix anything. Still can't video chat!)

I had a visit scheduled. I couldn't connect. I did everything and went through the steps but it wouldn't connect. After continuing to try it said my time ran out After 5 minutes even though I had 10 to connect. This app doesn't work. I think it's a false hope for those wanting to see their families knowing they won't. AND it makes you share all of your videos and pictures on your device!

What's new

Update for bugfixes