Tommy Coop III
- Flag inappropriate
- Show review history
Like everyone else, worked great without any problems. As soon as you try and add a new camera it crashes and you cannot keep the app open after that. Every time you open it immediately crashes. Have to uninstall and reinstall to view current cameras. Soon as you try and add again, same thing. Must reinstall. Apparently this has been going on for months according to other reviews and still not fix. Been abandoned. ***UPDATE*** Older versions of Android work. Not updated to new phones
32 people found this review helpful
Sakar International, Inc.
April 1, 2024
Hi Tommy , we are sorry you are experiencing issues after the latest app update. As a general step, please reboot and reinstall the app, using the original email address and account. You may reach out to us at +18005929541/support@vivitar.com, quoting ticket number 11642, sharing details. We will try and help you fix this. Thank you
Chunky One
- Flag inappropriate
- Show review history
All I can say is that for the first year the camera worked perfect, I was happy with it now for some reason I'm having offline issues I have uninstalled and reinstalled it app as well as my internet and it's just not working. The night vision was a little sketchy, but overall it was a very nice camera system and then all of a sudden. Not... they did a system upgrade, new features, but app won't work when I'm away from home
14 people found this review helpful
Sakar International, Inc.
September 12, 2022
Hi there, we are sorry to know you are facing issues with the camera going offline Please reach out to us at +18005929541/support@vivitar.com, quoting ticket number 10862, sharing more the details. We will try and help you fix this. Thank you.
K Hilliard
It used to work well. I was able to customize alerts, check in on pets and children, and communicate with them while I was away. Picture quality was clear and the ability to add an SD card to save video was convenient. Now, every time I try to open the app, it either closes immediately, tells me to clear the cache or upload the log then crashes, or displays a notification test alert then crashes/closes. Unable to use the device now.
78 people found this review helpful
Sakar International, Inc.
March 31, 2024
Hi, thank you for reaching out. We are sorry to know you are experiencing issues with the product. Please reach out to us at + 18005929541 or support@vivitar.com, quoting ticket number 11511, sharing more details, we will try and help fix this. Thank you.