TELUS Connect (My Wi-Fi)

TELUS

About this app

Same great app, new improved name - "My Wi-Fi"’ has been renamed to "TELUS Connect".

Easily manage your TELUS home services from your mobile device! Self-install TELUS products, set up parental controls, personalize your service and troubleshoot issues right at your fingertips.

Key features:
* Monitor devices connected to your network, check your data usage and your billing information
* View and change your Wi-Fi name/password, and manage your guest Wi-Fi
* Pause Wi-Fi device access, or set up schedules to take back family time
* Set up family safety features such as adult content controls and network security
* Access personalized troubleshooting and recommendations to keep your services running smoothly
* Self-install your TELUS products, including Boost Wi-Fi, modems, TV boxes and more. Requires TELUS hardware or a self-install kit.

Requirements:
* TELUS Internet subscription in Alberta, British Columbia or Quebec
* My TELUS // Espace client account
* Android 8 and later
* Feature availability may differ based on modem, region, and product subscription.

Ratings and reviews

I like that i can control wifi connections to certain devices or profiles. Great for parental control. But the app keeps getting updates and then you lose access to the list of devices. This is super annoying because say I shut off wifi for a TV because I want to limit screen time for my kids. I use the app to 'pause' wifi for that TV. The next day, I want to use the TV but the app has lost visibility of all devices. Now I can't use the TV.

App works about 1 in 10 times, it's easier to turn the power off to the modem to fix issues, which are weekly. Very disappointing, lost connections, no internet, reboot every day. No customer service. Update: Still the same, poor performance and no real support. It is frustrating that corporations don't care, but the competition is even worse. Still, time to look for an alternative.

Extremely slow and often just says can't I log you in now try again later. This replaced your ability to use the router features with a mandatory app that dumbs down every aspect of it and performs incredibly slowly on a high-end phone. If it was additional features great but being forced to use this and only this is one of the most frustrating things I've seen from Telus. And that is saying a lot. The responder below obviously didn't read the above well.

What's new

Update the app regularly for the best experience. Here’s what’s included in our latest update:

* App interface and usability improvements
* Routine updates and maintenance
* Network Security is now available to customers in Quebec

Feel free to send us comments or questions through our in-app feedback in the menu - we’d love to hear from you.