Public Mobile

TELUS

About this app

Welcome to different. Public Mobile is a wireless subscription service that does mobility differently.

Sign up for Canada's first 5G subscription phone service in a few simple steps. With the Public Mobile app, you're in control. Activate in minutes with eSIM along with an eSIM compatible device and choose from 5G speed plans and unlimited data on Canada's largest network. Manage your own account with easy, self-service features in the app. Just like your other subscription services set it and forget it.

Download the Public Mobile app for free to get started.

Subscribe with a few quick clicks in the app:
• Select and activate your subscription
• Save with a 90 day subscription
• Purchase and activate your eSIM or SIM card
• You can keep your phone number when you subscribe to Public Mobile.

Manage your plan anywhere, anytime with My Account:
• Manage your subscription
• Track your plan usage
• Purchase add-ons

Earn points that save you money with our Rewards program:
• Check rewards balance
• Redeem your points
• Refer-a-friend to share savings

Skip the wait time with 24/7 online solutions:
• Access virtual support at your fingertips
• Find answers and ask questions

Download the Public Mobile App now.
Learn more at publicmobile.ca

Please note: Public Mobile app works best with Android 11.0 and up.

Ratings and reviews

Needs multi-account support. Managing multiple lines for my family is incredibly difficult without being able to log into all accounts and quickly switch between them. If you're not going to allow multiple phone lines on one subscription, you should at least make it easier to switch subscriptions in the app. Fully logging out and back in is not a good enough solution.

New update makes the app a bit more useful, but it's still not great and runs slow. In terms of the service itself, the new rewards system basically makes PM equivalent to any other "low cost" provider. The old system meant you knew what you were paying and made you feel valued as a long term customer; while the recent changeover has wiped much of that away and forced an arbitrary points system that doesn't seem to offer much for loyalty. Best I can tell, it will increase my regular bill.

Giving customers the option to switch to a new rewards system and then changing your mind, removing the choice, and forcing them to use the new system is a really bizarre choice strategically. No matter what your reasoning it is, it's not worth damaging your customers' goodwill like that. The app itself is pretty bad too, but not nearly as egregious as the recent changes that have been made.

What's new

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best experience.