Optum Financial

Optum Inc.

About this app

Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances.

Mobile features include:
• Access to view and manage all Optum Financial benefit accounts
• View account balances and transaction history
• Pay providers or reimburse yourself for qualified out-of-pocket expenses
• View and manage claims
• Receive smart in-app alerts for claims requiring attention
• Capture and upload claims documentation through photo capture technology
• Quick access to previously submitted documentation
• Connect with a live customer care representative via mobile chat 24/7
• Manage account preferences and add account users
• Access eligible expenses listing

Access Instructions
You will need to have an Optum Financial or ConnectYourCare health account to use this app. If you are an Optum Financial or ConnectYourCare customer and need to update your account credentials, please visit www.optumfinancial.com.

ABOUT OPTUM FINANCIAL:
Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can. Optum Financial is the #1 ranked health accounts administrator with over $17.7B in customer assets under management. By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.

Ratings and reviews

The app is fairly user friendly. However, the screen that allows you to scroll through different account balances needs updating. You have to hit the little circles exactly on an Android to make it cycle to the right. Used to, you could simply swipe right. Otherwise, pretty quick and easy to use for medical/flex purposes. !

I'm unable to select any file, photo or document to upload on a claim. the app throws a pop-up error "for security purposes, documents cannot be saved locally" then after pressing ok, the add documents button does not work at all. Unable to proceed with any sort of file upload. Also separate issue but the keyboard overlays the window where you type in the support chat Model : Pixel 7 Pro OS Version : Android 14 App Version : 4.78.4

App is horrible. You can "e-certify" dependent care claims, but the info doesn't map to their forms so they show blank. Support can't see what you entered, only the blank forms. You can't login with a fingerprint, there's nowhere in the app to turn on that option, and when you click on the fingerprint it says login 1st to enable. Uploading pictures in the app makes them grainy and then they kick back the claim.

What's new

We're frequently updating the app in order to give you the best experience. Turn on auto-updates to ensure you always have the latest version.
This update includes improvements to the claims flow and bug fixes.