Yasser Abdelfattah
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Unable to activate the app. SMS verification step is not working. *Update* After contacted the call center several times, placed on hold for long time, and troubleshoot the problem, I got no where to activate the app due the activition SMS not sent out. Contacted my carrier who verified everything is working sending SMS to short number. I am very frustrated and disappointed ☹️
58 people found this review helpful
Egyptian Banks Company
March 21, 2023
please call our call center at (15989) to follow up with you the registration process.
Ossama O
Application works very good in 90% of the subscribed banks. Reason why I am giving 3 stars only because tech support through WhatsApp and specially human representatives. They don't know how to troubleshoot or solve a problem, they are just useless answer machines that only work to fill forms with caller details. Good luck with your efforts
63 people found this review helpful
Egyptian Banks Company
February 15, 2024
Dear Customer, we're sorry if our app did not meet your expectations. Kindly, rest assured we're continuing to improve the app and make it easy for all users. For further inquiries please contact our call center at (15989).
Momo NAS
I'm unable to receive the Verification SMS, did all what can be done to make sure messages are working fine, no SMS filtering, even did a reset to my phone, and it keeps saying "Sorry, your SMS did not reach us. Please resend the SMS" Fix your glitchs, and give a direct support channel as I'm unable to reach any.
114 people found this review helpful
Egyptian Banks Company
February 13, 2024
Dear Customer, we’re sorry for any inconvenience , please call our call center at (15989) to follow up with you the registration process.