Sarah Henry
This app was great when it worked. I have been ordering my groceries online and picking it up every week for about as long as it has been available. For a while the app was logging me out here and there but still worked pretty good, but for maybe the search is so painfully painfully slow that I'm considering getting my groceries somewhere else entirely.
Hilary Schloemer
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I just wish they'd leave this app alone. It's great when it works. I love that I can clip coupons/look at ads, carry around a grocery list and map it onto the aisles of a store. However almost every time they do an app update, the quality is severely impeded for weeks. Sometimes it won't open, won't load, won't search for items, logs you out, won't dismiss items from your list as you shop, won't load the grocery ad... It is rare that all functions in the app actually work at the same time.
16 people found this review helpful
The Kroger Co.
March 27, 2024
We are sorry to hear this. Please uninstall and then reinstall your mobile app. If you are still having the same issue, please give us a call at 1-800-576-4377 and reference case # 67793492 for live assistance. Thanks!
Steven Tollefson
The app is terrible. Clip deals and click on buy 1 get one free never applies at check out. For example, pork shoulder is buy one get one free, I select 2 and I get charged for 2, I select one, I only get one. The buy 4 at this price, you either get four of the same item or the deal doesn't apply. For chips, at the buy 4 price, I have to scroll through multiple items that aren't available or relevant to the search.
4 people found this review helpful
The Kroger Co.
March 26, 2024
Hi Steven!! In order for the coupons/promotions to applied you have add both/all of the items to the order (2 roasts, all items in buy4/save4), and the prices will be adjusted when the order is finalized for delivery, no adjustments are made prior. We hope this helps! If you have any additional questions or concerns, please feel free to reach out.