A Google user
It was a pretty useful app, until I checked it today (3/5/2020) and discovered that the user interface had completely changed, and had actually become unusable in the process. Attempting to view my transaction history kicks me to the bottom of the page, and presents me with a "you're all caught up" message that I can't close. The navigation menu is stuck open and cannot be closed. White text on a pale gray background renders what little information is displayed unreadable. My app is broken, man.
188 people found this review helpful
Hi, we are sorry that you're having issues with the app recently. Please email us at social@Netspend.com. Kindly include a description of the issue you are facing, your Android version, and your app version. We will investigate immediately & solve the issue.
Magni Ogden
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Used to love this banking service. Currently use them for my direct deposit now. As a bank, straight forward, no hidden fees. Awesome. No issues with that side. But as of recently the app won't load to the login screen even after a reinstall. I now am forced to use the web interface for balance inquiries. The app was GOOD too. Had biometric log in support, at one time they had the available balance viewable from the login screen on a little slider. Not anymore. Nothing works. Bout to switch bank
102 people found this review helpful
We are sorry to hear that! For further assistance, please email us at social@netspend.com with details about the issue, your app version, and your device. Screenshots will also assist us in the troubleshooting process.
B C (Bgoco)
So now...after over 10 years the APP is telling me I can't log in and I have to download the App...I'M ON THE APP! There is no new app anywhere that I can see. What is the problem here?! after over three years of having this app and bank account it has stopped working! ive tried to contact them through the app and phone, sent screenshots, made sure my password was put in correctly (which hasnt ever changed)...and still nothing after two weeks!! very dissapointed!
15 people found this review helpful
We apologize for the issue you are experiencing with the app. For further assistance, please email us at social@netspend.com with details about the issue, your app version, and your device.