Sharon Chang
This has a lot of potential to beat out other competitors. Overall, it's a decent monitor/app. However, the night vision seemed to have malfunctioned all of a sudden where the screen would just be black. We used another device with infrared light, and it works now. The cry detection also only works a handful of time, which is a bummer because that was the selling point for me. The cherry on top would be to have motion detection/video playback. I do like how there is a temperature detection.
1 person found this review helpful
Dear Sharon Chang, we apologize for the inconvenience you experienced with the night vision feature. We suggest shaking the camera and then restarting it to see if that resolves the issue. If this doesn't work, please contact support@eufylife.com for further assistance and to arrange a replacement if necessary.
Carla Jean Lauter
The technology is great and does give a lot of peace of mind and the video quality of the sensor is good overall. The reason for the four stars however is because the app can be glitchy. I'm on Android phone and the app sometimes does not respond to touch and I have to close it and reopen it before it will respond again. for design feedback, I really wish there was a way to see both the oxygen and heart rate on top of the moving video all the time. also, the graphs need design improvement.
1 person found this review helpful
Th3BRONCOS01
This app seems to work a good portion of the time, but there are quite a few times where our child is sleeping, and it will say calm or drifting off to sleep. There are other times where the heartbeat has been off or should have alerted us sooner to being below the recommended limit. Overall a helpful resource just has issues.
Dear Customer, I'm sorry to hear that you've experienced some issues with it, particularly with regards to the accuracy of the heartbeat monitoring and the timing of the sleep alerts.
If you're experiencing any problems with the device, I would recommend reaching out to the support team at support@eufy.com. We will be there to assist you.