John W
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Reliable, we have two servers. Lost ability to speak through microphones on cameras. Using openVPN takes away the ability to sign into dscam on that server using IP. Must us synology quickconnect which is not preferred. Unable to use MJEP to try fixing. Many drop cameras & must use auto reboot to recover so we don't manually power cycle cams. Left without the functionality. It's has really good capabilities & features. We are left with More to be desired as we lose functions.
1 person found this review helpful
Synology Inc.
January 26, 2024
Dear User, we apologize for the inconvenience. We can help you if you submit a support ticket so our development team can help to resolve the issue? Simply open DS cam and hit "Setting>Contact support" or go to https://sy.to/support2svs. Once you open a ticket, you may paste the ticket number here for us to ensure the issue has been resolved.
Daniel Thompson
Horribly unstable when used from outside my home network. Tried on two different devices via two different Internet connections. Web interface comes up fine, so does the Windows app. Whoever wrote this hot garbage needs to consider a career change. Already have a ticket open, but given recent responses I've gotten from their support, I expect some tier 1 canned garbage. Really need a way to contact tier 2 directly. Tier 1 is always a waste of time.
4 people found this review helpful
Synology Inc.
February 1, 2024
Dear User, you can submit a support ticket to https://sy.to/support2svs so that our engineer can assist you with the settings. Thank you for the feedback. We will keep working hard to make DS cam better.
Logan Laxton
App works ok. Biggest gripe is no real call notification that you can answer showing up when someone rings the doorbell. There is one for the desktop when logged into dsm. But nothing for mobile that i have seen. Just a little small banner notification that someone rang the doorbell at some point that is easily missed if not paying attention. Also would be nice to be able to download clips of recordings from the mobile app without having to go to the desktop. Outside of these it works well.
1 person found this review helpful
Synology Inc.
December 8, 2023
Dear User, thank you for the kindly feedback. Your request has been recorded. We will keep working hard to make DS cam better.